Conversation Design Intern (Customer Success) at Cresta in Remote

Summary: Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. The Conversation Design Intern will assist in designing high quality AI conversation models and work closely with cross-functional teams to enhance customer interactions in contact centers. Responsibilities: - Assist with all stages of our AI Delivery projects - designing, building, deploying, and tuning AI solutions for multiple customers - Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta's AI product suite - Assist in designing solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in between - Define labeling guidelines to be used to train conversational AI models, and assist with labeling as needed - Lead model maintenance efforts to ensure that Cresta's AI models continue to meet our quality standards Required Qualifications: - Strong communication skills (verbal and written) - Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills - General knowledge of Conversational AI and natural language processing models Preferred Qualifications: - Experience working with Python is a plus - Experience working any bot design platform is a plus Required Skills: Conversational AI, Natural Language Processing, Python