Associate Conversational AI Designer at Cresta in Remote

Summary: Cresta is on a mission to enhance customer conversations through AI technology, and they are seeking an Associate Conversational AI Designer to join their Conversation Design team. This role involves designing high-quality AI conversation models, collaborating with various stakeholders, and assisting in the development of virtual agent solutions for customer contact centers. Responsibilities: - Assist with all stages of our AI Delivery projects - designing, building, deploying, and tuning AI solutions for multiple customers - Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta's AI product suite - Assist in designing solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in between - Define labeling guidelines to be used to train conversational AI models, and assist with labeling as needed - Lead model maintenance efforts to ensure that Cresta's AI models continue to meet our quality standards - Design and develop virtual agent solutions using Google's Dialogflow CX Required Qualifications: - Strong communication skills (verbal and written) - Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills - General knowledge of Conversational AI and natural language processing models Preferred Qualifications: - Background in Linguistics preferred - Experience working with Python is a plus - Experience working with Dialogflow CX or another bot design platform is a plus Required Skills: Conversational AI, Natural Language Processing, Dialogflow CX Important Skills: Python Nice-to-Have Skills: Linguistics Benefits: We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs, Paid parental leave to support you and your family, Monthly Health & Wellness allowance, Work from home office stipend to help you succeed in a remote environment, Lunch reimbursement for in-office employees, PTO: Flexible