Associate Conversational AI Designer at Cresta in Remote

Summary: Cresta is on a mission to enhance customer conversations through AI technology. The Associate Conversational AI Designer will assist in designing AI conversation models and virtual agent experiences, collaborating with various teams to ensure high-quality solutions for contact centers. Responsibilities: - Assist with all stages of our AI Delivery projects - designing, building, deploying, and tuning AI solutions for multiple customers - Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta's AI product suite - Assist in designing solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in between - Define labeling guidelines to be used to train conversational AI models, and assist with labeling as needed - Lead model maintenance efforts to ensure that Cresta's AI models continue to meet our quality standards - Design and develop virtual agent solutions using Google's Dialogflow CX Required Qualifications: - Strong communication skills (verbal and written) - Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills - General knowledge of Conversational AI and natural language processing models Preferred Qualifications: - Background in Linguistics preferred - Experience working with Python is a plus - Experience working with Dialogflow CX or another bot design platform is a plus Required Skills: Conversational AI, Natural Language Processing, Linguistics, Python, Dialogflow CX, AI Model Design, AI Model Maintenance, Virtual Agent Design Benefits: We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs, Paid parental leave to support you and your family, Monthly Health & Wellness allowance, Work from home office stipend to help you succeed in a remote environment, Lunch reimbursement for in-office employees, PTO: Flexible