Quality Assurance Manager at Cresco Labs in Fall River, MA

COMPANY OVERVIEW Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis. At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism. If you’re interested in joining our mission, click the below links to join our team today! MISSION STATEMENT At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to. JOB SUMMARY Cresco Labs is seeking a Quality Manager to join our Massachusetts Team. The Quality Manager position will report directly into the Sr. Facility Director - MA. As a Quality Manager, you will be responsible for overseeing quality-related activities across multiple facilities associated with sampling and inspection of in-process and finished products, customer complaints, product investigations, and Corrective and Preventive Action (CAPA) plans. Product families include flower, cannabis oil, vape pens/cartridges, infused products, and concentrates. This position will be responsible for ensuring products are being produced in a manner that meets all specifications and brand consistency and promoting a culture of Quality across all departments. You will also lead efforts to identify potential quality risks and working with operations personnel to develop improvement opportunities. The ideal candidate must possess a strong attention to detail and experience working within a highly regulated industry. CORE JOB DUTIES Responsible for management of all quality related activities across multiple sites. Intricate part of the site Leadership Team. Oversees incoming packaging component, raw material, bulk material, in-process and finished product sampling and inspection. Oversees and ensures equipment and product line clearances before production runs. Oversees cleaning and sanitation verification. Oversees and ensures scale and thermometer verification. Manages and writes customer complaint and product investigations, helping to assess risk, identify root cause, plan CAPA activities, and implement solutions with business partners. Assist with Quality Systems document writing and revisions, including routing and/or approval of change request packages. Oversees the Inspection and verification of compliance labels for finished goods. Reviews COAs for regulatory compliance and specification adherence. Ensures Inspection of packaged orders to ensure correct content and quantities, as deemed necessary. Maintains retain samples and customer return samples, as deemed necessary. Manage and track stability sampling and testing per state regulation. Reviews batch manufacturing records, logbooks, test results, and ensures good documentation practices are followed. Discusses issues and concerns directly with line personnel and operations management so any corrections and improvements can be made in a timely manner. Performs GMP facility inspections. Participates in corporate Quality internal audits as assigned. Collaborates with operational functions to troubleshoot manufacturing and production defects, CAPA, and customer complaints. Provides advice with process improvements to eliminate errors and reduce risk. Monitors compliance to established Good Manufacturing Practice (GMP) and GFSI (Global Food Safety Initiative) guidance such as BRC, SQF, and FSSC 22000 Facilitates creation of and/or updates to product safety plans or product process parameters. Overall accountability for product discontinuation, quarantine, destruction, rework, withdrawal/recall to operations and quality management. Perform batch record review and release of batches/lots. Performs data analysis and reporting including but not limited to KPIs, potency, microbiological results, and pesticide results. Leads Quarterly Management review process. Leads mock recalls/withdrawals. Conducts all duties in compliance with safety rules, applicable SOPs, and other applicable guidelines. Regular Travel to other facilities within the state, occasional travel out of state to help with new market launches, training, etc. REQUIRED EXPERIENCE, EDUCATION AND SKILLS Bachelor’s Degree, 5+ years' experience in a quality role Prior experience in highly regulated industry: healthcare, medical devices, pharmaceutical, consumer packaged goods (food), cannabis, agricultural or tobacco. Highly desirable: FDA, HACCP, GFSI (Global Food Safety Initiative) such as BRC, SQF, FSSC 22000, ISO 9001:2015 Prior experience with product sampling, inspection procedures, customer complaints, product investigations, and CAPA Prior experience in regulatory agency audits and correspondence. Ability to follow written procedures and monitor others for adherence to written procedures. Ability to create or update written procedures with site operations personnel. Strong written and verbal communication skills, including writing executive summaries and communicating with senior level operations, quality management team, and regulatory agencies. Detail-oriented. Utilizes critical thinking to troubleshoot issues, work collaboratively with a team to brainstorm solutions, and implement improvement solutions. Able to manage personnel effectively, including performance issues, setting vision, priorities, etc. Demonstrates high sense of urgency and proactive thinking. Experience with Continuous Improvement initiatives is a plus. Experience with Good Agricultural Practice (GAP) is a plus. Experience with Regulatory Agency Investigations is a plus. Experience with leading Analytical Laboratories (chemical, microbiology) is a plus. BENEFITS Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position. In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process. Pay Range $80,000—$90,000 USD ADDITIONAL REQUIREMENTS Must be 21 years of age or older to apply Must comply with all legal or company regulations for working in the industry The company does not offer employment-based visa sponsorshipfor this role or any other position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time. Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California Consumer Privacy Act (“CCPA”) Notice to Applicants: Please read the California Employee Privacy Notice(“CA Privacy Notice”) regarding Sunnyside* and its affiliate Cresco Labs’ policies pertaining to the collection, use, and disclosure of personal information. This CA Privacy Notice supplements the information contained in the Sunnyside* Privacy Policy and applies to California resident employees and job applicants. Applicants with disabilities may access this notice in an alternative format by contacting CCPAnotice@crescolabs.com Reporting a Scam: Cresco Labs is aware of fictitious employment offers being circulated from various sources. Many of these schemes consist of an alleged offer of employment with Cresco Labs with the intention of gaining personal information, including payment and/or banking information. Be aware that fraudulent job offers and correspondence may appear legitimate: they may feature a Cresco Labs logo, they may appear to originate from an official-looking email address or web site, or they may be sent by individuals purporting to represent Cresco Labs or an entity which includes the word Cresco Labs in its name. Please note that Cresco Labs does not ask for payment or personal banking information as a condition of employment. Any personal information is requested for payroll or state badging purposes only. Applications can be securely submitted through our career’s pages. We are working diligently to block this from happening. Beware if an offer of employment looks too good to be true. Never divulge personal and banking information or send money if you are unsure of the authenticity of an email or other communication in the name of Cresco Labs. If you are in doubt, please contact us at Report-a-spam@crescolabs.comwith questions.