Bilingual Credit Analyst - Florida at Credit Acceptance in Remote

Summary: Credit Acceptance is an award-winning financial services company specializing in auto financing. The Bilingual Credit Analyst will assist dealerships with customer applications and inquiries while delivering exceptional customer service and maintaining compliance with company policies. Responsibilities: - Handle Phone Calls: You will spend majority of your time signed on to our phone system, handling phone calls from stakeholders - Review, validate and verify information through document review, internet searches and phone calls to quickly fund compliant deals - Provide a high level of customer service to maintain relationship with our stakeholders - Resolve and document dealer inquiries not related to the funding process - Keep the dealer’s pipeline open by managing any license, title, audit and inventory issues - Welcome and onboard new dealers by offering initial funding assistance - All other duties as assigned - Attendance as required by department Required Qualifications: - Proficiency in spoken and written Spanish - Proficiency in Microsoft Word, Excel and Outlook - Remain compliant with our policies, processes and legal requirements - Work Saturday shifts with an offsetting flex day during regular work week (non-peak season) as well as mandatory overtime during peak season (January thru April) and during month end (last calendar working day of any month) Preferred Qualifications: - Bachelor's degree - Experience having to interpret existing rules/guidelines and apply them appropriately to make decisions - Experience reviewing contracts/legal documents with a strong attention to detail - Customer Service experience in a call center environment - Interaction with auto dealers in current or past role Required Skills: Customer Service, Bilingual Spanish Important Skills: Microsoft Word, Microsoft Excel, Microsoft Outlook Nice-to-Have Skills: Attention to Detail, Communication Skills, Problem Solving, Adaptability Benefits: 401(K) match, Adoption assistance, Parental leave, Tuition reimbursement, Comprehensive medical/ dental/vision, Many nonstandard benefits that make us a Great Place to Work