Customer Support Executive at Credence Resource Management in Pune

As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills.

As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client. • Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.

• Able to manage difficult customer issues while working in a fast-paced environment

• Determine the reason for delinquency and best course of action to assist consumers.

• Engage our consumers with the highest level of respect and dignity.

• Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.

• Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.

• Ensure all accounts in assigned lists are managed accurately and in a timely manner.

• Calls are majorly outbound and over a period moves to a blended (inbound/outbound) environment.

• Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments. Role & responsibilities

Preferred candidate profile

Good communication skills •

This job requires you to work in US shifts between 5:30 pm & 10:30 am Credence Resource Management v4.0 Effective October 1, 2025 Highlights

• Best in Market Salaries from 3 lakhs plus

• 7 week new hire training program

• Unlimited Incentive Plan with transparent KRA's

• Enhance your Analytical/Decision Making & Negotiation skills

• Cross functional growth opportunities within 6 months, for experienced candidates

• Free Medical/Life insurance

• Employee Centric & Compliant Policies

• Free Home Pick & Drop Transportation

• Fixed shifts post the training period [Rare changes in case of business requirements]

• 7:15 min login plus 45 minute break = 8 hour shifts

• Sunday fixed Off & Alternate Saturday Working

For more Information Contact :

Urvashi Ranka- 7498462114 ( urvashi.ranka@in.credencerm.com )

Shruti Satralkar- 7028423989 ( shruti.satralkar@in.credencerm.com )