Associate Customer Success Partner at CreatorIQ in New York, NY

Summary: CreatorIQ is the operating system for creator-led growth trusted by over 1,300 global brands and agencies. As an Associate Customer Success Partner, you will serve as a strategic advisor to high-value customers, helping them achieve business outcomes through influencer marketing and aligning CreatorIQ's platform capabilities with customer goals. Responsibilities: - Serve as the primary strategic partner for your customers, owning value realization, long-term planning, and program engagement - Align customer goals to platform capabilities—demonstrating how CreatorIQ accelerates measurable impact across the marketing funnel - Build deep, multi-threaded stakeholder relationships, including executive sponsors, through regular communication and periodic in-person meetings - Lead strategic business reviews, maturity assessments, and growth planning sessions that connect program development to broader marketing objectives - Partner with Strategic Insights Managers to deliver off-platform analysis, benchmarks, and strategic recommendations that support customer evolution - Use data to proactively identify opportunities and risks, influence adoption, and support continuous program growth - Collaborate cross-functionally with teams including Implementation, Product Education, Support, Sales, and Insights to ensure a seamless, value-focused customer experience - Act as the internal advocate for your customers—translating feedback and market trends to improve product, support, and the overall customer journey - Maintain account documentation (success plans, meeting recaps, engagement history, health indicators) to support consistent, proactive account management Required Qualifications: - 1+ years in a strategic, customer-facing role (CSM, Strategy, Consulting, or Client Services), supporting marketing or influencer initiatives - Skilled at leading executive conversations, connecting business outcomes to platform value - Comfortable navigating complex organizations and building relationships from day-to-day users to C-suite stakeholders - Experienced in translating data into compelling narratives, insights, and strategies - Highly organized, self-directed, and capable of managing a dynamic book of business with a proactive mindset - Adept at leading structured, high-impact engagements like business reviews, level set maturity mapping, and strategic planning - Curious, collaborative, and growth-minded—eager to evolve with a fast-paced, scaling organization - Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira Preferred Qualifications: - Passionate about influencer marketing, creator content, and the future of digital media Required Skills: Customer Success Management, Influencer Marketing, Data Analysis Important Skills: Salesforce, Strategic Planning Nice-to-Have Skills: Proactive Mindset, Communication Skills, Organizational Skills, Collaboration Benefits: People: work with talented, collaborative, and friendly people who love what they do., Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us., Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!, Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave., Whole Health Package: medical, dental, vision, life, disability insurance, and more., Savings: a 401k (USA) plan to help you plan ahead., Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).