Customer Success Manager (Eastern Europe,… at Creatio · Ukraine

Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.Who We’re Looking For:We are seeking a passionate, proactive, and results-driven Customer Success Manager to join our team and drive exceptional customer outcomes. In this role, you will develop and maintain strategic relationships with SMB & Corporate segment clients across the Eastern Europe market, serving as a trusted advisor to key stakeholders. The ideal candidate is someone who thrives in a dynamic environment, embraces challenges as opportunities, and is motivated to bring fresh ideas to the table.You should be a strong team player with excellent communication skills, eager to dive deep into our product, continuously learn, and make an impact from day one. Most importantly, we’re looking for individuals who share our values, believe in collaboration, and want to be part of a workplace where creativity, accountability, and ambition are celebrated.The role is based in Ukraine.Responsibilities:Maintain and develop long-term relationships with strategic customers of the Corporate & SMB segment in Eastern Europe and Central Asia.Act as a trusted advisor of assigned accounts and communicate with them on different levels, including C-level executives.Control and audit delivery processes in implementation projects for Corporate & SMB customers, identify early red flags to prevent delivery and launch-related issues.Help customers achieve their desired outcomes through product consulting, value realization, and high ROI.Grow customers' portfolio through zero churn and active cross- and up-sales.Requirements:2+ years of experience working with customers in Eastern Europe region;Upper-Intermediate level of English;Experience with CRM / ERP / Core systems / LC/NC solutions / other corporate software;Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;Experience managing or overseeing software implementations, customizations, or in-depth product demos for corporate software;Strong Customer-Centric Communication and Presentations Skills;Commercial acumen, including negotiation and renewal management;Excellent time management and efficiency skills.What you should expect from us:Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type. Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.Who We’re Looking For:We are seeking a passionate, proactive, and results-driven Customer Success Manager to join our team and drive exceptional customer outcomes. In this role, you will develop and maintain strategic relationships with SMB & Corporate segment clients across the Eastern Europe market, serving as a trusted advisor to key stakeholders. The ideal candidate is someone who thrives in a dynamic environment, embraces challenges as opportunities, and is motivated to bring fresh ideas to the table.You should be a strong team player with excellent communication skills, eager to dive deep into our product, continuously learn, and make an impact from day one. Most importantly, we’re looking for individuals who share our values, believe in collaboration, and want to be part of a workplace where creativity, accountability, and ambition are celebrated.The role is based in Ukraine.Responsibilities:Maintain and develop long-term relationships with strategic customers of the Corporate & SMB segment in Eastern Europe and Central Asia.Act as a trusted advisor of assigned accounts and communicate with them on different levels, including C-level executives.Control and audit delivery processes in implementation projects for Corporate & SMB customers, identify early red flags to prevent delivery and launch-related issues.Help customers achieve their desired outcomes through product consulting, value realization, and high ROI.Grow customers' portfolio through zero churn and active cross- and up-sales.Requirements:2+ years of experience working with customers in Eastern Europe region;Upper-Intermediate level of English;Experience with CRM / ERP / Core systems / LC/NC solutions / other corporate software;Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;Experience managing or overseeing software implementations, customizations, or in-depth product demos for corporate software;Strong Customer-Centric Communication and Presentations Skills;Commercial acumen, including negotiation and renewal management;Excellent time management and efficiency skills.What you should expect from us:Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.