Content Claims Specialist - Seasonal at Crawford &… · Cleveland

• Complete physical inventory of the contents impacted by the covered loss. Identify claim type and apply appropriate methodology based on the circumstances of the contents loss. May be exposed to diverse conditions (cold, heat, rain, debris, etc.).
• Ensure consistent and quality/turnaround of all claims in accordance with the Company’s productivity and performance standards and our client’s SLA requirements.
• Complete/submit detailed work/time logs on a daily basis, for all claims processed.
• Maintain claim related notes in the Company’s Claims System/Web-application, exclaim, relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes.
• Maintains professional and technical knowledge through continuing education.
• Consistently promote edjuster’s brand, image and reputation in a professional and positive manner.
• Upholds the Crawford Code of Business Conduct at all times.

• Secondary (High School) Diploma.
• College degree preferred.
• Good attention to detail.
• Strong analytical and problem solving skills.
• Ability to work independently
• Strong computer skills (MS Office/Outlook/Excel, Etc)
• Excellent interpersonal skills including the ability to handle challenging situations and people.
• Minimum 6 months relevant work experience.
• Must have a valid driver’s license and pass a background check.
• This is a remote/work from home position. Employee must be able to provide:
  • an adequate workspace, free of noise
  • high speed internet service
  • reliable personal vehicle and valid driver's license
• Overnight travel required
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to talk and hear.
• Ability to see and read.
• Reaching and manual dexterity for operating computer keyboard.
• The employee is required to extend hands and arms in various directions in order to handle files and associated paperwork; use hands/fingers in repetitive motion in keyboard usage; use hands/fingers to efficiently utilize a writing instrument.
• Stooping kneeling, crouching, crawling, standing, sitting, walking, pushing, pulling, is relative to office files, etc..
• Expressing or exchanging ideas by means of the spoken word is required, as well as the ability to convey detailed/important instructions in an accurate manner.
• Ability to frequently talk or hear on a telephone and receive detailed information through oral communication is required.
• Exertion up to 20 pounds of force is occasionally required and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
• Visual activity requirements are those of Clerical Administrative. This is a minimum standard for use with those whose work deals largely with preparing and analyzing data and figures, accounting, computer terminal, extensive reading, operation of machines, and using measurement devices.

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