Customer Service Representative at Crash Champions in Baltimore, MD

Summary: Crash Champions is the largest founder-led multi-shop operator of collision repair service in the U.S. The Customer Service Representative will ensure prompt and professional assistance for all customers and manage incoming communications while providing clerical support to the management team. Responsibilities: - Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner - Clean workspace, this is the first point of contact our customers have with our facility - Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department - Provide clerical and administrative support to the General Managers and Service Advisors - Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements - Perform other related duties as assigned Required Qualifications: - Interpersonal and customer service skills - Analytical and problem-solving skills - Multitasking and organizational skills - Ability to answer a high volume of calls and/or emails daily - Attentiveness and patience Required Skills: Accounting system, Spreadsheet software, Customer service skills, Attentiveness, Patience Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Group Life Insurance, Disability Insurance, 401k Retirement Plan with match, Referral Bonus (Cash From Crash), 5 Paid Holidays