Automotive Customer Service Technician at Crash Champions · US-IL-Wes…

Summary: Crash Champions is a company that specializes in vehicle diagnostic scanning and calibration services. They are seeking an Automotive Customer Service Technician to provide technical support and advice to customers, document interactions, and work with teams to improve services. Responsibilities: - Provide information and advice on vehicle diagnostics and technical solutions to customer via telephone and supported equipment - Document all customer interactions in supplied database - Work within groups of technicians and software development teams to improve products and services - Maximize first time resolution of customer queries - Provide training support and basic technical support to customers and employees as required - Other duties as requested Required Qualifications: - High School diploma or GED required - 1 to 3 years' experience as an automobile technician, using diagnostic scanning tools, or equivalent experience required - Proficient in Microsoft Office 365 required - Superior customer service skills required - Strong problem-solving capabilities required - Ability to communicate effectively both verbally and in writing with customers required - Ability to multi-task required Preferred Qualifications: - OE/Dealer level diagnostic and programming experience - Familiarity with pre/post scanning of automobiles; OEM Scan tool experience is preferred - ASE L1 certification is a plus (ASE Certification(s), I-Car, MECP and ALLDATA) - Collision automotive experience or Automotive Repair experience/education preferred - Bilingual in Spanish or Spanish speaking ability a plus Required Skills: Vehicle Diagnostics, Diagnostic Scanning Tools, Microsoft Office 365, OE/Dealer Level Diagnostic and Programming, ASE L1 Certification, I-CAR Certification, MECP Certification, ALLDATA, Automotive Repair Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Group Life Insurance, Disability Insurance, 401k Retirement Plan with match, Referral Bonus (“Cash From Crash”), 5 Paid Holidays