Delivery Associate

Note to Candidates:

We meticulously craft our job descriptions to clearly define the skills necessary for success and the expected performance level of the role, resulting in detailed content. Our goal is to ensure the description accurately reflects the job you will perform. We value your input and look forward to hearing what you think about the format in the interview process.

Who We Are:

Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From DraftKings to Robinhood to Zillow, we work with the world’s biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month.

Our commitment to crafting better workplaces starts from within. We are a team of passionate, resourceful, and hard-working trailblazers who love what we do. Our expertise spans technology, food and beverage operations, client success, fulfillment and more. At Crafty, our people are our greatest asset, because it's our people who foster a culture that makes our company a place worth being part of. And of course, the snacks are the cherry on top!

The Role:

Fairfield, NJ

Shift: Mon - Fri 4:30 AM - 1:00 PM

This is a high-energy role for people who derive joy from being a part of a highly efficient, well executed operation focused on teamwork and client satisfaction. Crafty is looking for a Delivery Associate whose responsibilities will include:

• Delivery: Successfully complete 5-8 delivery stops during your day where you will safely navigate the loading/unloading of the delivery truck, delivering product directly into our client locations.
• Safe Driving: Safely maneuver one of our box trucks through a route delivering food, beverages, and smiles to our clients. (Valid Driver's license required)
• Customer Service: Engage with our clients and other Crafty team members onsite, delivering the highest quality service
• Maintenance + Inventory: Perform routine maintenance on machines (such as coffee & kegerators) and quality control checks when required
• Communication: Communicate and escalate any location needs or safety concerns to the Crafty team, and accurately complete pre/post route paperwork

This role is a full-time, hourly role within Crafty for our New York market's morning shift (Monday-Friday, 4:30am - 1:00pm ET). This role is based out of our New Jersey warehouse and will make deliveries throughout the New York City Area and succeed by meeting the skill based qualifications below:

Required Attributes

• Client Obsessed: Demonstrates a deep commitment to understanding and exceeding client needs and preferences, consistently showing eagerness and patience in all client interactions.
• Effective Communicator: Demonstrates exceptional communication skills across interpersonal, verbal, and written formats to ensure clear, accurate, and positive interactions.
• Operationally Sound: Ensures that all operations run smoothly, efficiently, and effectively, adhering to best practices and standards.
• Reliable: Shows accountability, punctuality, and consistency in fulfilling commitments. Maintaining high service standards, fostering client & team trust, and contributing to operational efficiency.
• Resilient: Quickly adapts to change, anticipates and addresses challenges with strong problem-solving skills, and maintains a positive attitude to ensure ongoing success.
• • The role frequently requires lifting items weighing over 50 lbs throughout the day and safely handling bulky items up to 150 lbs.
• Collaborative:
• • Encompasses the ability to work effectively with others towards shared goals while providing and receiving constructive input to enhance individual and team performance
    • Demonstrates a team-oriented approach, emphasizing teamwork, supportive behavior, constructive conflict resolution, and a commitment to shared success.
• Adherence to Standards: The commitment to following established guidelines, regulations, or protocols consistently.
• Attention to Detail: Demonstrates exceptional attention to detail in operations by delivering all products on time, in full, and at the correct location.

Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

Role Goals:

• Goal: Deliver a top-tier Crafty quality client experience through exceptional on-site operations, ensuring all client sites meet and exceed their goals. This will support our client retention goal of 95% annually (for at least six consecutive months, regardless of client site) by implementing these key initiatives:
• • Initiative #1: Safety: Maintain a 98% or above safety score from our fleet telematics programs. Also limit parking and moving violations while operating company owned vehicles.
    • Initiative#2: On Time & In Full Deliveries: Ensure >= 98% of deliveries are completed on time and in full.
    • Initiative #3: Client Satisfaction: One of fewer instances per quarter where delivery execution did not meet standard and warranted feedback from a client. Measured through various feedback channels, both internal and external. Including, but not limited to, CSAT feedback, shift/delivery feedback via the Crafty Platform, etc.

What We Offer:

Our people mean everything to us. When you join Crafty, you’re joining a team of passionate, smart, and supportive people who work incredibly hard and have a good time along the way.

We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events!

Lastly, this role offers a special opportunity: to have a major hand in shaping the future of a young, flourishing company. Your creativity, ambition, and work will steer the direction of our successes.

Our compensation amount for this role is starting at $24.50 per hour out of our Fulfillment Center in New Jersey. Final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amounts listed above.

Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics. and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.