Telesales Executive/Inside sales at Craft… · Dubai

Job Summary

Craft Interactive Technologies is looking for a proactive, target-oriented, and results-driven Telesales Representative to generate new business opportunities through outbound calling, lead qualification, customer engagement, and follow-ups.

The ideal candidate should have excellent communication skills, a customer-focused approach, and the ability to understand and effectively communicate the value of our ERP solutions.

Key Responsibilities

• Make 50–60 outbound calls daily to prospective and existing customers.
• Identify customer requirements and recommend suitable ERP solutions and services.
• Generate, qualify, and follow up on leads to create new business opportunities.
• Explain product features, benefits, and pricing clearly to potential customers.
• Handle customer inquiries and provide accurate product information.
• Coordinate qualified leads with the sales team for further discussions and closure.
• Maintain accurate customer information and sales activities in the CRM system.
• Develop a strong understanding of the company’s ERP solutions, including CRM, HRMS, Accounts, Trading, and Manufacturing modules.
• Prepare quotations and ensure required sales documentation is completed accurately.
• Achieve assigned sales targets while maintaining a high level of customer service.
• Record call outcomes, customer feedback, and follow-up activities for reporting and performance improvement.

Required Skills & Qualifications

• Bachelor’s degree in any discipline.
• Basic understanding of ERP concepts and business processes is preferred.
• Excellent verbal and written communication skills in English.
• Strong interpersonal, presentation, and customer relationship skills.
• Ability to learn product knowledge quickly and communicate solutions effectively.
• Good negotiation, persuasion, and problem-solving abilities.
• Positive attitude with the ability to handle customer objections professionally.
• Self-motivated, target-oriented, and passionate about sales.

Work Location

Work Mode: In-Person

Work Location: In person