ServiceNow Sr Lead Architect at Cox in Raleigh, NC

ServiceNow Sr Lead Architect Location: Raleigh NC Company Cox Communications, Inc. Job Family Group Engineering / Product Development Job Profile Sr Lead Cloud Architect Management Level Sr Manager - Non People Leader Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % Yes, 5% of the time Work Shift Day Compensation Compensation includes a base salary in the range of $163,400.00 - $272,300.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description Job Description: RapidScale is seeking a ServiceNow Architect who operates as a Product Owner. This is a senior, hands-on role requiring deep technical expertise, strong product thinking, and a collaborative, forward-looking mindset. The ideal candidate is passionate about great design, technical rigor, and continuous improvement, and is comfortable leading both strategy and execution. This role reports through the Strategic Portfolio Management Office within Operations and collaborates across and outside of the enterprise. As a Lead Architect, you will drive ServiceNow design excellence, own the product roadmap, and deliver high-impact solutions for our clients. Key Responsibilities Packages IT elements into repeatable deployments using automation techniques and technologies. Collaborates with other teams (IT DevOps, Security, and Operations) to develop detailed application implementation solutions for the ServiceNow platform Architects, develops, builds, implements and maintains highly secure, compliant, resilient, cost-effective, and high-performing solutions for assigned groups or disciplines. Ensures team-wide application of standard operating procedures for development, deployment, support, break-fix, and systems management. Facilitates/collaborates with RapidScale teams and our implementation partner to develop our ServiceNow roadmap based on our business needs that drive value to our customers. Prioritizes and manages our backlog and oversees our implementations to ensure program execution aligns with product strategy. Defines KPIs, assesses product performance, and develops a path forward to close gaps. Provides cloud architecture advice and support across overlapping programs, portfolios, and business lines. Plans, designs, develops, tests, and troubleshoots ServiceNow architecture as well as other cloud-based applications. Drives structuring of the product vision, roadmap, priorities, enabler capabilities, nonfunctional requirements and solution demo activities. Facilitate value stream mapping workshops (cross-functional) to visualize the end-to-end software delivery flow, identify non-value-added steps, bottlenecks, rework, and delay sources analogous to cloud solutions. Provides expertise on decisions and priorities related to the enterprise’s overall systems architecture as it relates to ServiceNow Drives structuring of the product vision, roadmap, priorities, enablement, and solution demo activities within the current platform as well as future-state capabilities. Offers guidance on technical aspects, including AI, of ServiceNow development and integration to ensure strategies, roadmaps, policies, standards, and practices are aligned. Works with stakeholders to align the ServiceNow architecture to align the architectural direction with the solution intent. Lead high-level discussions with executives to align architectural strategies with broader transformational initiatives. Collaborate with various teams to understand their needs and design solutions that drive usability in the ServiceNow platform. ·        Performs application design, configuration, extension, integration, performance tuning builds, supports and maintains integration between ServiceNow and other enterprise solutions. · ·Required Qualifications Bachelor’s degree in computer science, IT, engineering, or similar and applicable field of study AND 4+ years in cloud infrastructure technologies. 10 + years implementing enterprise IT systems, applications, and infrastructure. 8+ years of experience leading ServiceNow architecture engagements. Deep understanding of ServiceNow core infrastructure, CMDB, ITSM, CSM, SPM, and GRC. Proficient in ServiceNow scripting languages (JavaScript, HTML, CSS, etc.) and ServiceNow application development best practices. Experience with ServiceNow integrations, including REST APIs, SOAP, and other integration methods. At least one full lifecycle ServiceNow implementation in the role of a lead architect ServiceNow CTA (Certified Technical Architect). Preferred Qualifications Ability to work in a fast-paced, agile environment and manage multiple priorities effectively. Knowledge of platform engineering and DevOps practices and tools. Technology Service Provider experience. Proven understanding of ITIL certifications. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.