Senior People Operations Generalist at Covera Health in New York

About the Company

At Covera Health, we're on a mission to improve healthcare by making every diagnosis more accurate.

Every year, millions of patients receive imaging that shapes life changing medical decisions. Yet too often, important findings are missed, patients struggle to access high quality imaging, and the healthcare system treats radiology like a commodity instead of one of the most critical moments in a patient's care journey.

We're changing that.

Covera combines clinical expertise, advanced AI, and one of the industry's largest radiology quality datasets to help detect disease earlier, improve diagnostic accuracy, and give clinicians greater confidence in every decision they make. Better diagnoses lead to better treatment, fewer unnecessary procedures, lower healthcare costs, and, most importantly, better outcomes for patients.

In 2026, Covera and Medmo came together to create the first platform designed to support the entire radiology journey. From helping patients find and schedule high quality imaging, to coordinating care, to ensuring the accuracy of every diagnosis, we're building a connected experience that simply hasn't existed before.

Backed by Insight Partners, our platform supports nearly 6 million people across Fortune 10 and Fortune 100 employers, three of the five largest national health plans, and thousands of value based primary care physicians.

This is an exciting moment to join Covera. We're building technology that is helping detect serious conditions earlier, improving the quality of care for millions of patients, and redefining what healthcare can be. If you're excited by meaningful work, ambitious teammates, and the opportunity to help save lives through better healthcare, we'd love to meet you.

About the role

Covera and Medmo together support nearly 6 million people, and the team behind that now spans two very different workforces: a salaried organization of clinicians, engineers, and commercial staff, and a large hourly, patient-facing team that is the first voice many patients hear. The Senior People Operations Generalist owns the operational foundation both of them depend on.

Reporting to the Chief People Officer, this is the role that makes the People function run. You will own the employee lifecycle end to end across both entities, administer the systems that hold our people data, run benefits and leave across multiple states, and support recruiting for Medmo's Patient Experience and Patient Operations teams. You will also own the knowledge base that lets employees and managers answer their own questions, which is how a small People team supports an organization of this size well.

This is an ownership role, not a support role. We are looking for someone who has run these processes rather than assisted with them, who has supported an hourly workforce at scale, and who reaches for automation and AI before adding manual steps. You will partner closely with our People Operations Manager on employee relations and performance, and with Talent Acquisition on hiring, but the operational floor is yours.

In this role, you will be expected to:

• Own the full employee lifecycle across Covera and Medmo — onboarding, employee changes, leaves of absence, and offboarding — for both salaried and hourly populations.
• Serve as the primary administrator for our People systems, including Justworks, Carta, Lattice, and Ashby, with accountability for data integrity, workflow design, and adoption.
• Lead recruiting for Medmo's Patient Experience and Patient Operations roles, from sourcing and screening through coordination and close.
• Administer benefits programs and annual open enrollment, and own leave administration and multi-state compliance across both entities.
• Own immigration and visa administration, partnering with People leadership on complex or exception cases.
• Build and maintain the People knowledge base in Confluence and Glean so employees and managers can self-serve, and measurably reduce the volume of routine questions reaching the team.
• Produce monthly headcount, attrition, and recruiting reporting, and ensure data integrity across all People systems.
• Run engagement survey administration, recognition programs, wellness initiatives, and company-wide employee experience programming.
• Serve as the first line of support for employee and manager questions, escalating complex employee relations matters as needed.
• Identify manual processes and automate them using Covera's AI tooling, treating process improvement as a standing part of the role.

How We Work

We're a remote-first company with teammates working across the U.S. We value flexibility, but strong communication, collaboration, and accountability are essential to how we work.

We're still a small, hands-on startup team with under 200 employees. We work hard, move quickly, and care about getting things right. Everyone is expected to take ownership, solve problems, and contribute beyond their day-to-day responsibilities when needed. We're building and improving as we grow, so being comfortable with change, taking initiative, swerving in and out of lanes to get things done, and following through are important to succeeding here. Something we are really proud of is that your job on day 1 will definitely not be the same at year 1, because there is so much to do and we all grow alongside the business.

For those in NYC, our Penn 1 office gives us a place to connect in person. Wednesdays are a popular day for local teammates to come together, collaborate, and enjoy lunch. We take our work seriously, but we also enjoy working together and having fun along the way.

AI at Covera

At Covera Health, AI is not a novelty. It's a core part of how we work. Every team member is expected to actively use AI in their day-to-day role, and we invest in building that fluency across the organization. If you lean into new tools and are energized by what's still possible, you'll fit in.

Benefits

• Comprehensive medical plans - choose from three plans, including one with 100% of premiums covered for you and your dependents
• Vision & Dental
• Hybrid Time Off Policy (Flexible Time Off (FTO) Policy for exempt employees and Paid Time Off (PTO) Policy for non-exempt employees)
• Sick days in accordance with your state law
• 12 weeks of paid parental leave
• 12 Fixed Holidays (company closed)
• 5 Covera Days
• 401(k) Retirement Plan
• Annual Professional Development Stipend to invest in courses, books, or any other professional development related activity
• Annual Wellness stipend for fitness, mental health or other wellness expenses

Please note

We may use automated tools and/or AI to assist in reviewing applications.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Covera Health is proud to be an equal-opportunity workplace and affirmative action employer. If you have a specific need that requires accommodation, please let a member of the People Team know.

Unfortunately, job seekers are sometimes targeted by scammers pretending to represent legitimate companies, including Covera Health. Our recruiting team will only communicate with you using an @coverahealth.com email address. We will never ask you to provide banking information, payment, or other financial details as part of the interview or hiring process. If you're ever unsure whether a recruiting communication is legitimate, please contact our Talent Acquisition team at careers@coverahealth.com for verification.