Desktop Investigator at CoventBridge Group in Grand Rapids, MI

Overview

Desktop Investigator - Remote

Full-Time / Hourly

Uncover the Story Behind Every Claim

At CoventBridge Group, every case tells a story — and as a Desktop Investigator, you’ll be the one uncovering the truth. From your home office, you’ll dig into insurance and fraud investigations using research tools, phone work, and your own investigative instincts.

Join the global leader in full-service investigations — where precision, integrity, and curiosity drive everything we do.

At this time, CoventBridge is not considering candidates who require visa sponsorship, currently or in the future, including but not limited to H-1B, H-2B, E-3, TN, O-1, F-1 (OPT/CPT, or J-1 Visa Statuses.)

Responsibilities/ Requirements

What You’ll Do

As a Desktop Investigator, you will conduct investigative assignments primarily by phone and online research. Depending on the assignment, the employee may perform a combination of some or all of the following duties:

· Review case documentation, client instructions, and prior reports to plan investigative strategies.

· Conduct research using public and private databases, social media, and open-source tools.

· Make up to 75 outbound calls per day to collect information from medical providers, employers, and third parties.

· Support field investigators with insights, updates, and case coordination.

· Write detailed, accurate, and unbiased reports that clearly document findings and conclusions.

· Maintain organized, up-to-date records within the case management system.

Every case presents a new challenge — and your work will directly impact client outcomes.

Requirements

Basic Qualifications:

· Hold or qualify for a valid Private Investigator’s License (as required by state).

· Communicate clearly and professionally in both written and verbal formats.

· Demonstrate persistence and professionalism when speaking with third parties.

· Analyze and interpret complex or conflicting information with accuracy.

· Prioritize multiple cases while maintaining attention to detail and deadlines.

· Work independently with integrity, initiative, and sound judgment.

Preferred Qualifications:

· Earned an associate’s degree or higher.

· Understand basic medical terminology or have exposure to the healthcare industry.

· Thrived in a fast-paced, high-volume investigative environment.

Benefits

Compensation & Benefits:

We invest in our employees because great work requires great rewards. Here’s what you can expect when you join our team:

· Base Rate: $18.00/hr

· Company Paid Training

· Remote Work Flexibility

· Medical, Dental, Vision Insurance

· Company-paid Life, LTD and STD Insurance

· 401(k) with 4% Company Match

· Paid Time Off with Company Paid Holidays

· Tuition Assistance After 1 Year

The hourly rate for this role is $18 per hour. This is the highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Pursuant to the respective Fair Chance Ordinances of both Los Angeles and San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

About Us:

CoventBridge Group is a global leader in full-service investigations providing Surveillance, SIU and Compliance, Claims Investigation, Counter-Fraud Programs, Desktop Investigations, Social Media, Record Retrieval, Canvasses and Vendor Management programs. The company provides top tier data privacy and security practices, deploys robust case management technology

customized to clients’ needs and delivers worldwide coverage via its 700+ employees and affiliates worldwide.

CoventBridge is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, caste, disability, veteran status, and other legally protected characteristics and maintains a drug-free workplace.

CoventBridge is committed to the full inclusion of all qualified individuals. As part of this commitment, CoventBridge will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact: Human Resources; 888-932-7364; humanresources@coventbridge.com.

https://coventbridge.com/licensing/