Healthcare Administrator at Covenant Living in Maryville, TN

We Are Inspired to Serve. Join us!

This position is appointed by the Executive Committee of the Board of Directors of Covenant Living Communities and Services, reports directly to the Executive Director, and is accountable for the following:

Deliver exceptional business outcomes in the areas of financial health, quality of healthcare services, employee and resident satisfaction, and regulatory compliance. Responsible for leadership of several functional areas, including: Healthcare, social services, therapy services, and activities. The Healthcare Administrator serves as the Healthcare Compliance Liaison.

Financial Management:

• Achieve solid business unit margins through effective management of payor mix, revenue, expenses (including labor), and occupancy.
• Manage and measure to financial metrics to include:  reimbursements, payroll expenses
• Manage and interpret the business unit financial operating statement.

Healthcare Quality:

• Meet and exceed healthcare metrics that drive high quality of care, both internal and national metrics.
• Ensure sound operations from a system perspective.  Use systems effectively to drive successful business outcomes.
• Manage and measure quality metrics to include: re-hospitalization rates, weight management, fall prevention, wound management, pain management, etc.
• Manage to systems and structures in place for the organization to produce consistent and compliance results.

Regulatory Compliance:

• Ensure proactive compliance with local, state, and federal regulations.
• Ensure regulatory compliance for Skilled Nursing requirements.
• Serves as the Healthcare Compliance Liaison.

Staff Engagement, Team Effectiveness:

• Build high performing teams through effective motivational techniques, continuous feedback loops, clear expectation setting, and consistent performance management.
• Create the right environment that enables team members to excel.
• Attract and hire the right talent for the team.  Develop and retain the talent.
• Manage and measure to HR metrics to include:  turnover / retention metrics, employee engagement score, and time-to-fill.
• Develop systems and processes that motivate a diverse group of team members.
• Ensure appropriate rewards and recognition are provided.
• Improve employee retention rates.

Resident Satisfaction

• Ensure high level of customer service.

EDUCATION AND WORK EXPERIENCE:

Required Degree:  Bachelor’s Degree is required.  Emphasis in Healthcare Administration is preferred.                                                                                   

Preferred Degree:   Master’s Degree in Healthcare Administration or Business Administration

Certificate(s):

• Active state appropriate Healthcare Administrator’s license

Experience: 

• Minimum of 3 years experience as a Healthcare Administrator or following completion of “Administrator in Training” program within the organization.
• Minimum of 3 years management / supervisory experience.
• Experience mentoring, motivating, and developing staff.  Experience as a manager of people.
• Experience understanding clinical operations with well developed clinical operations knowledge.
• For-profit business experience is a plus.
• Experience in a multi-site organization is a plus.
• Experience in Skilled Nursing / Long Term care is required.
• Experience building relationships in a matrix organization is a plus.
• Experience with survey.
• Experience with FTE management / labor management.  Experienced in the statistics of how labor management works.

KNOWLEDGE, SKILLS AND ABILITY:

• Strong interpersonal skills, to mentor and grow the team and build relationships.
• Exceptional conflict management skills, to reduce and resolve conflict without a lot of noise.
• Creative mindset, with ability to generate creative solutions to problems and new ideas that can drive business development.
• Excellent communication skills, both oral and written.  Must demonstrate strong consistency and business professionalism in communication skills to effectively work with residents, families, physicians, and staff.
• Excellent judgement and discretion.
• Business mindset, with ability to proactively seek out opportunities to better the business.
• Ability to work effectively in a matrix environment and ability to partner with other groups across the organization.
• Ability to consistently meet hard deadlines.  Ability to prioritize activities to deliver results and achieve deadlines.
• Exceptional ability to build positive relationships and manage relationships effectively.
• Ability to be resourceful and forward thinking.
• Problem solving mindset, with desire to continuously improve operations.
• Well developed skill in managing work through others (delegation) and leading leaders.
• Proven ability to lead team effectively to achieve successful business results.
• Well versed in regulatory requirements.
• Strong technology skills, including proficiency in Microsoft Office Suite as well as ability to work with dashboards, spreadsheets, data manipulation, and medical record navigation.

PHYSICAL REQUIREMENTS:

• The position requires mobility to get around all areas of the campus. The physical ability to assist residents with wheelchairs, walkers or similar objects is beneficial. May be exposed to unpleasant conditions and is at risk of exposure to blood, bodily fluids, and other potentially infectious material.

#Leadership

$102,617.00 - $149,099.75 per year

Reasonable Pay Estimate

A reasonable estimate of the pay range for this position is $102,617.00 - $149,099.75 per year. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to: job-related qualifications, experience, skills, education, geographic location, and consideration of internal and external equity.

For full time employees, we offer a generous benefits package that includes:

• Medical, dental and vision insurance

• Employer paid group term life and disability

• Paid Time Off (PTO) & six paid holidays

• 403(b) with a 3% employer match

• Fitness center use at most facilities.

• Various voluntary benefits:

• • Life, AD&D

  • Tuition assistance and scholarships

  • Employee assistance program

  • Legal services, home/auto insurance, discount purchasing program

  • Pet Insurance

For more information about Covenant Living and CovenantCare at Home, please visit www.covliving.org or www.covenantcareathome.org.

Covenant Living and CovenantCare Home Health and Hospice are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.