Couples Resorts→

Guest Services /Front Office Team… at Couples Resorts · Ocho Rios

Mid LevelOn-siteOcho Rios, Saint Ann, Jamaica

Skills

computer literacycustomer servicetime managementhuman relationsproblem-solvingleadershipmotivational skillscommunicationinnovationcreativityability to work under pressureattention to detailpositive work ethics

Job Description

We want you to “Grow Your Career” with us.

At Couples Resorts, we offer the most inclusive vacation anywhere with the highest-level of repeat guests, because all of our decisions and actions are done with our guests in mind. We work hard to preserve an environment of trust, respect and superior service. We love what we do and we do it with passion and pride by inspiring and being inspired by our team and our guests.

If you personally share these values, want to be a part of a dynamic team and you have the requisite experiences, competences and qualifications below, then we invite you to submit your application for the position of Front Office/Guest Services Team Leader.

Job Summary

The Front Office/Guest Services Team Leader reports to the Front Office/Guest Services Manager and provides a very high level of customer service to include assist in overseeing wedding plans for our valued guests of the hotel.

The ideal candidate must:

Have a minimum of three (3) years' experience in or similar capacity
Attained Tourism and Hospitality Management certification from a reputable Institution.
Have experience in Front Office and Sales/Guest Relation or Customer Service preferable in the hospitality industry
Be able to prioritize Guests needs and offer exceptional Customer Service
Have excellent Time Management skills
Have outstanding Human Relations and Problem-Solving Skills.
Possess excellent Leadership and Motivational Skills to manage a dynamic Team
Be able to communicate well at all levels
Have a high level of computer literacy.
Innovative, creative and Hands on approach to Management. Must be able to “think on ones feet.”
Be able to work under pressure and meet deadlines.
Knowledge of wedding planning and attention to details and special requests.
Have positive work ethics and attitude.
Be willing to work flexible hours including weekends and public holiday.

Are you the right person?

Please submit your application and resume online:

https://couples.bamboohr.com/jobs

by July 17, 2026

Only shortlisted candidates will be contacted for an interview.