[Coupang Fulfillment Services] Principal,… at Coupang · Seoul

Company Introduction

CFS (Coupang Fulfillment Services) is a subsidiary of Coupang and manages all fulfillment operations for the company. With experts from diverse backgrounds in warehousing, loading, packaging, shipping, and returning goods, we are innovating to become one of the global retailers.

Coupang FCs (Fulfillment Centers) are beyond logistics warehouses. Supported by innovative technologies and factory automation systems, our FCs use data to improve our expertise in the order fulfillment process and make it more streamlined, cost-effective, and efficient.

If you thrive in a dynamic environment where you take ownership and deliver results, join us. Come infuse innovative thinking throughout our fulfillment operations to create a world where our customers wonder, "How did I ever live without Coupang?"

Role Overview

Responsible for the end-to-end ownership of automation and robotics projects across eCommerce fulfillment and logistics operations. Leads the design, evaluation, deployment, and optimization of scalable automation solutions that improve operational efficiency, throughput, safety, and cost performance. Acts as the technical authority and single-threaded owner from concept through implementation, influencing cross-functional stakeholders without direct people management responsibilities.

What You Will Do

• Own automation projects from concept development through deployment and operational handoff.
• Design and architect robotics, material handling, and warehouse automation solutions.
• Perform capacity planning, throughput analysis, simulation, and business case development.
• Lead technology evaluation, vendor selection, and solution recommendation activities.
• Develop facility layouts, process flows, and automation integration strategies.
• Partner with Operations, Engineering, Product, Finance, IT, and vendors to deliver optimal solutions.
• Drive technical design reviews, commissioning support, and performance validation.
• Establish engineering standards and promote automation innovation across the network.
• Serve as a subject matter expert for fulfillment automation, robotics, and material handling systems.
• Ensure solutions meet business objectives for safety, reliability, scalability, customer experience, and return on investment.

Basic Qualifications

• Bachelor's degree in Engineering, Supply Chain, Robotics, or related field.
• 10+ years of warehouse automation, robotics, or material handling experience.
• Experience leading end-to-end automation projects from concept through deployment.
• Hands-on experience with ASRS, AMRs/AGVs, conveyors, sortation, GTP, or similar automation technologies.
• Strong analytical skills including capacity modeling and business case development.
• Experience with WMS/WCS/WES and cross-functional stakeholder management.

Preferred Qualifications

• Advanced degree in Engineering or Supply Chain.
• Experience with FlexSim, AnyLogic, AutoCAD, or similar design/simulation tools.
• Knowledge of PLC, SCADA, industrial controls, and automation integration.
• Experience in e-commerce or high-volume fulfillment operations.
• Python, SQL, and Power BI proficiency.
• PMP, Six Sigma, CPIM, or CSCP certification.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.
• This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below.

https://privacy.coupang.com/en/land/jobs/

Document Return Policy (This notice MUST be included in a job posting in Korea only to comply with the Fair Hiring Procedure Act.)

1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupangfs.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.