Student Enrollment Specialist at Cotulla Education in Norfolk, VA

Location: 📍2329 E Little Creek Rd Norfolk, VA 23518

Work Schedule: 

• Monday - Thursday 9am-6pm OR 10am to 7pm 
• Fridays 9am-5pm 
• Saturdays 1-2X a month as needed to support career fairs and open house events 

Compensation: Up to $27 per hour, based on experience, qualifications, and other relevant factors.

We are seeking a results-driven, student-focused Admissions Representative to join our team. This role is ideal for someone passionate about education and skilled at guiding prospective students toward informed, life-changing academic decisions. 

As an Admissions Representative, you will connect students with programs that support their goals while consistently meeting key performance indicators (KPIs) related to outreach volume, contact-to-appointment conversion, application completion, and enrollment success. This dynamic role requires communication skills, a positive attitude, and delivery of exceptional service in a fast-paced, metric-driven environment. 

Key Duties   

• Evaluate prospective students for enrollment eligibility and program fit
• Conduct outreach through phone calls, emails, and in-person or virtual meetings to support applicants through each step of the admissions process
• Achieve and maintain enrollment goals by leading through personal performance
• Guide students from initial inquiry to enrollment, including appointment setting, interviews, application assistance, and follow-up
• Track student application status and ensure completion of required documentation
• Assist with recruitment events such as open houses and career fairs 

Qualifications 

• Education: 
  • High School Diploma or GED  
  • Associates' or higher degree preferred 

• Experience: 
  • Proven experience in sales or customer service, with a track record of meeting or exceeding KPIs such as conversion rates, outreach goals, and closing ratios 
  • One or more years of admissions experience in a proprietary (for profit), post-secondary educational setting preferred 

• Skill set:
  • Strong written and verbal communication skills, with the ability to connect with diverse audiences
  • Excellent time management and multitasking abilities in a fast-paced environment
  • Proficient with Microsoft Office, willing to learn new systems
  • A positive, team-oriented approach and willingness to work occasional evenings or weekends as needed 

What We Offer

• 401(k) and Matching: Secure your future with our competitive retirement savings plan.  
• Comprehensive Health Coverage: Enjoy Health, Dental, and Vision insurance to keep you and your family healthy.  
• Life Insurance: Peace of mind with life insurance options.  
• Parental Leave: Support for new parents during important life transitions.  
• Paid Time Off: Recharge with paid time off to promote work-life balance.  
• Employee Assistance Program: Access to resources for personal and professional support.  
• Tuition Reimbursement: Invest in your future with financial support for further education.  

We are committed to providing a rewarding compensation package that supports both your professional growth and personal well-being.

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