Maintenance Supervisor at Timber Hollow… at Cottonwood… · Ohio -…

About Cottonwood Residential

Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities - we elevate them.

About the Role

The Service Manager is responsible for leading the maintenance operations of the community, ensuring the property is well-maintained, safe, and operating efficiently. This role oversees the service team, manages vendor relationships, and ensures timely completion of service requests and preventative maintenance programs.

This position is ideal for a hands-on leader who combines strong technical expertise with team leadership, operational oversight, and a commitment to delivering an exceptional resident experience.

Key Responsibilities

Maintenance Operations & Property Oversight

• Oversee all maintenance operations, including service requests, make-ready processes, and preventative maintenance programs
• Ensure the overall condition, safety, and appearance of the community meets Cottonwood standards
• Schedule, prioritize, and assign work orders to ensure timely and efficient completion
• Perform and support maintenance tasks as needed across HVAC, plumbing, electrical, and general repairs
• Conduct regular inspections of the property to identify maintenance needs and potential risks
• Ensure all work orders are completed accurately and closed out in a timely manner

Vendor & Inventory Management

• Source, schedule, and supervise vendors to ensure quality work and adherence to scope and timelines
• Manage inventory, ordering, and delivery of maintenance supplies and equipment within budget
• Evaluate products and materials to improve efficiency, cost-effectiveness, and property performance
• Maintain accurate records for materials, equipment, and vendor services

Team Leadership & Development

• Lead, train, and develop the service team, including Service Technicians at all levels
• Plan, assign, and direct daily work while setting clear expectations for performance and quality
• Conduct hiring, onboarding, training, and performance management for service team members
• Provide coaching, feedback, and development opportunities to support team growth
• Foster a culture of accountability, safety, and teamwork

Financial & Administrative Management

• Manage maintenance-related expenses in alignment with the property budget
• Support purchase order processes, vendor contracts, and cost tracking
• Complete required reports, inspections, and documentation accurately and on time
• Maintain SDS logs and ensure proper documentation of safety materials

Customer Service & Resident Experience

• Ensure prompt and professional response to resident service requests
• Address and resolve maintenance-related concerns with a customer-first approach
• Maintain strong communication with residents, office staff, and vendors
• Support resident satisfaction and retention through quality service delivery

Safety & Compliance

• Enforce all company safety policies and procedures, including OSHA standards
• Train team members on safety protocols and ensure consistent compliance
• Maintain awareness of regulatory requirements and ensure adherence to local, state, and federal laws
• Identify and address safety hazards proactively

What You Bring

• High school diploma or GED required
• Valid driver’s license and reliable transportation required
• 2+ years of experience in multifamily property maintenance
• 2+ years of experience leading or supervising maintenance teams
• EPA Certification (Type II or Universal) required
• Certified Pool Operator (CPO) certification preferred
• CAMT certification preferred
• Proficiency in Microsoft Office required
• Experience with Entrata preferred
• Strong technical knowledge of HVAC, plumbing, electrical, and general maintenance systems
• Experience with inventory management, vendor coordination, and budgeting
• Strong leadership, communication, and organizational skills
• Ability to multitask and perform effectively in a fast-paced environment
• Professional attitude with a strong customer service mindset
• Ability to read, write, speak English to communicate with residents and vendors, to process Company paperwork, and to interpret safety and operating manuals and procedures
• Ability to communicate effectively with residents, vendors, and team members
• Availability to work standard community hours, including evenings and weekends
• Availability to participate in an on-call rotation

Physical Requirements

• Regularly required to stand
• Ability to climb stairs, walk, and balance is frequently needed
• Sit, stoop, kneel, crouch, or crawl is frequently needed
• Push or pull to move equipment, appliances, open and close doors, etc.
• Climb ladders to perform routine maintenance/repairs
• Grasping/gripping/turning to operate tools, equipment, and/or the phone frequently needed
• Ability to taste or smell is frequently needed
• Reaching above the shoulders frequently needed
• Finger dexterity to operate tools frequently needed
• Lifting and/or moving up to 75 lbs. regularly needed. Occasionally, over 75 lbs. is needed. Rarely will over 150 lbs. be needed. Weights over 50 lbs. should be accomplished with assistance from one or more persons
• Constant need for vision in small detail, beyond arm’s reach, peripheral, depth perception, and the ability to adjust focus
• Constant need for talking and hearing to communicate with residents and associates

Why Cottonwood Residential?

We don’t just manage properties - we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization.

Cottonwood Residential is an equal opportunity employer.

Applicant Communication & AI Disclosure

Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team.

By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential.