Retail Supervisor at Cotopaxi in Jackson, WY

Summary: Cotopaxi is a mission-driven company that creates adventure travel gear and is dedicated to making a positive impact through their Gear for Good promise. The Lead Guide role focuses on enhancing guest experiences and team culture by connecting with customers and supporting store operations. Responsibilities: - Championing Authentic Guest Experiences - We meet every guest where they are – guiding them through their journey with care, curiosity, and intention - Bring energy and personality to every guest interaction – making connections that go beyond transactions - Support your team in delivering consistent, high-impact guest experiences rooted in Cotopaxi’s values - Be a go-to resource on products, local adventures, and our Do Good mission - Operations and Impact - Help open and close the store and ensure daily operations run smoothly - Support inventory management, merchandising, and back-of-house organization - Delegate tasks, manage priorities, and uphold store standards that keep things spruced and ready - Offer real-time feedback that grows confidence and strengthens team camaraderie - Support new hire onboarding and help shape a team that reflects our values Required Qualifications: - 18 years or older - 1+ year of retail experience, ideally in a Lead or Supervisor role - Energized by people, storytelling, and authentic connection - A natural motivator and team builder – you lift others up - Have an eye for detail and are highly organized - A growth mindset – flexible, creative, and proactive - A love for community, adventure, and impact – and a belief in our Do Good mission - Flexibility with scheduling to support the team and business needs including holidays - Ability to lift up to 50 lbs and work on your feet – this is an active role Required Skills: Retail Experience, Inventory Management, Merchandising, Store Operations, Product Knowledge Benefits: Company-paid Mental Health Benefits., Company-paid Volunteer Time Off., 401(k) plan with employer match., In The Wild Days: Two team building moments for the store to recharge and reconnect together., Live the brand you love with 60% off Cotopaxi products., Dig deeper and expand through our intentionally curated learning and development opportunities., Kit yourself out with the help of additional outdoor brand discounts to support any adventure., Stay connected no matter your location or department through regular virtual/in-person celebrations., Thrive at work and be a part of a culture that embraces people, innovation, and adventure in unique ways!