Client Solution Specialist I - Retail at Cotiviti in Remote

Summary: Cotiviti is a company focused on delivering solutions and services in the Retail sector, and they are seeking a Client Solution Specialist I. This role involves supporting client relationships, managing enhancement requests, and collaborating with cross-functional teams to ensure client needs are effectively addressed. Responsibilities: - Produce and maintain documentation related to client projects, meetings, calls, product specifications, special initiatives, and follow-up actions - Serve as a primary point of contact for assigned clients, interacting directly to drive satisfaction and product success - Collaborate cross-functionally with Development, Engineering, Project Management, Sales, Operations, and Data Management to deliver all contractually required services - Investigate, analyze, and respond to client questions and issues for product - Explain and demonstrate alert applications and product functionality to clients - Generate, interpret, and present client and product performance reports - Provide data analysis on client-specific datasets and broader retail data trends - Support invoicing and contract management efforts by maintaining accurate records for assigned clients - Monitor product usage and proactively share insights and findings with internal Cotiviti stakeholders - Coordinate implementation, ongoing support, and maintenance activities for assigned accounts - Complete all responsibilities as outlined in the annual performance review and/or goal setting - Complete all special projects and other duties as assigned - Must be able to perform duties with or without reasonable accommodation Required Qualifications: - B.S., B.A, or advanced degree in business or retail related field, or equivalent experience - 1-3 years working in customer relations, sales or Client Services required - Proven ability to manage client expectations, multiple tasks, and deadline accountability - Strong analytical skills with the demonstrated ability to research and make decisions based on the day-to-day and complex customer problems required - Excellent oral and written skills are required - Excellent organization skills, with ability to track multiple projects simultaneously - Strong interpersonal skills required - Understands that the clients' best interests are served through smooth, seamless service delivery - Proactive, self-motivated individual with a demonstrated ability to work well in a group setting - Must be able to perform daily functions with little supervision - Strong technical skills, with proven track-record of working with robust software platforms - Proficiency in Microsoft Office Suite, including PowerPoint, Word, Excel, and Outlook Required Skills: Retail Industry Knowledge, Data Analysis, Microsoft Office Suite, Software Platform Proficiency, Client Relationship Management Benefits: Medical, Dental, Vision, Disability, Life insurance coverage, 401(k) savings plans, Paid family leave, 9 paid holidays per year, 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti