Property Management Specialist at Cosy Hauz A… · Central…

Role Objective

The Property Management Specialist is responsible for the day-to-day operational management of a UK residential, commercial, and serviced accommodation portfolio. The role ensures properties remain compliant, well maintained, occupied, and operationally efficient while delivering excellent service to tenants, contractors, landlords, and internal stakeholders.

Working under the direction of the Head of Property Management, the specialist executes daily property management activities, coordinates maintenance, manages tenancy administration, supports compliance, and ensures operational excellence across the portfolio.

Duties and Responsibilities

• Manage the day-to-day operations of an assigned portfolio of UK residential, commercial, and serviced accommodation properties.
• Build and maintain strong relationships with tenants, landlords, contractors, suppliers, and other stakeholders, ensuring a high standard of customer service.
• Coordinate tenancy administration, including move-ins, move-outs, renewals, inspections, deposit administration, and tenancy-related documentation.
• Oversee property repairs, planned maintenance, contractor coordination, and issue resolution to ensure properties remain safe, compliant, and well maintained.
• Monitor statutory property compliance, ensuring certifications, inspections, and legal requirements are completed on time.
• Manage utilities, council tax, property records, and other administrative requirements across the portfolio.
• Coordinate the day-to-day operations of serviced accommodation, including bookings, guest communications, payments, housekeeping, maintenance, and property readiness.
• Maintain accurate records, update property management systems, and prepare operational reports to support business decisions.
• Work collaboratively with internal departments to support property launches, project handovers, and continuous operational improvements.
• Utilise Google Workspace, property management software, and AI-powered tools to improve productivity, communication, and operational efficiency.
• Undertake a mandatory six (6) month UK secondment, subject to business requirements, to support on-the-ground property operations, serviced accommodation, tenant engagement, property inspections, viewings, staging, and other operational activities.
• Commit to a consistent UK mid-shift schedule (3PM - 12MN PHT) to ensure optimal crossover and real-time communication with UK-based stakeholders and partners.

Essential Requirements

• Minimum of 2 years' experience in UK Residential Property Management, Lettings, Housing Lets, Serviced Accommodation, or a similar residential property management environment.
• Demonstrated experience managing residential rental properties throughout the tenancy lifecycle, including tenancy administration, tenant relations, repairs and maintenance coordination, and property compliance.
• Strong understanding of UK property management practices, landlord and tenant responsibilities, and relevant housing legislation.
• Experience coordinating contractors, suppliers, and third-party service providers to deliver high-quality property management services.
• Experience managing multiple properties or a property portfolio while maintaining service standards and meeting operational deadlines.
• Proficiency in Google Workspace, ClickUp, property management software, and cloud-based systems.
• Comfortable using AI-powered tools and technology to improve productivity, automate routine tasks, and enhance operational efficiency.
• Excellent written and verbal English communication skills.
• Willingness to work UK mid-shift hours and undertake a mandatory six (6) month UK secondment, subject to business requirements and visa eligibility.

Desirable Requirements

• Previous experience working within the UK residential property market.
• Experience managing or coordinating Houses in Multiple Occupation (HMOs).
• Experience working with Supported Living Providers (SLPs) or supported housing schemes.
• Knowledge of Housing Lets frameworks and social housing partnerships.
• Experience managing serviced accommodation, including bookings, guest communications, housekeeping coordination, and payment administration.
• Familiarity with UK property compliance requirements, including HMO licensing, Gas Safety Certificates, Electrical Installation Condition Reports (EICRs), Energy Performance Certificates (EPCs), and other statutory obligations.

Technical Competencies

• Excellent organisational and time management skills, with the ability to manage multiple priorities across a diverse property portfolio.
• Strong stakeholder management and relationship-building skills, with the ability to communicate effectively with tenants, landlords, contractors, suppliers, and internal teams.
• Excellent problem-solving and decision-making skills, with the ability to resolve issues efficiently and proactively.
• High level of accuracy and attention to detail when managing documentation, compliance records, financial information, and property data.
• Strong digital literacy and confidence using property management systems, collaboration platforms, and AI-enabled productivity tools.

Behavioural Competencies

• Customer-focused, with a genuine commitment to delivering exceptional service and building positive tenant and stakeholder relationships.
• Highly accountable, dependable, and takes ownership of responsibilities from initiation through to completion.
• Proactive and solutions-oriented, with the ability to anticipate issues and identify opportunities for continuous improvement.
• Adaptable and resilient, with the ability to perform effectively in a fast-paced, evolving environment.
• Strong collaboration and interpersonal skills, with the ability to work effectively across departments and contribute positively to a global team.
• Demonstrates professionalism, integrity, sound judgement, and discretion when handling confidential information and sensitive situations.
• Self-motivated, resourceful, and capable of working independently with minimal supervision while maintaining high standards of performance.
• Embraces innovation, continuous learning, and the adoption of new technologies to improve operational efficiency and business outcomes.

Why join us?

This role presents an exceptional pathway to global experience. We are committed to nurturing talent, training and career advancement.

• GBP 450-550 monthly basic salary
• SSS, PHILHEATH & PAGIBIG
• Paid Leaves up to 25 days annually
• Work Equipment Subsidy
• HMO Coverage
• Rewards and Perks
• Performance Bonus