COLOR & CURL CONCIERGE Sales Associate 87063 at CosmoProf… · Roseville

Summary: CosmoProf Beauty is a beauty supply retailer focused on serving customers and supporting the professional and DIY beauty community. The Certified Color Consultant provides hair color consultations, recommends products, drives sales and customer loyalty, and supports daily store operations, training, safety, and loss prevention.

Responsibilities:
- The Certified Color Consultant provides an optimal customer experience to ensure the DIY enthusiast successfully achieves their hair color goals. By introducing every customer to the Hair Color category, providing color consultations, and utilizing selling skills
- Elevating Sally Beauty as the undisputed leader in hair color. Duties also include daily operational tasks, supporting the larger team, and participating in all loss prevention and safety practices
- Brand: Provide an optimal customer experience and create customer retention by utilizing our selling behaviors, company sales directives, and omni-channel. Ensure all customer transactions are complete and accurate to drive incremental sales. Deliver behaviors consistent with driving desired client survey scores and reviews. Determine customer color and care related needs, and offer professional advice and recommendations to ensure they have the confidence and products needed to achieve their goals. Assist the team with meeting or exceeding specific hair color sales goals, as outlined by the company. Generates cross-category sales by introducing new categories to each conversation, resulting in increased sales and profitability through brand awareness
- Operations: Record all sales in the POS and handle all monetary transactions, such as sales, returns, and exchanges accurately and efficiently. Complete daily paperwork and reporting and make bank deposits, when needed. Price merchandise, process back stock, assist with shipment processing and housekeeping duties, such as cleaning. Support with planograms, as needed. May open and close the store. Establish technical expertise pertaining to products, policies, and programs. Complete all training programs, as directed. Be a continuous learner to stay current on trends in the industry. Be committed to ongoing training & education
- People: Always work well with others to get the job done in support of the customer and meeting the needs of the store, which includes good attendance. Collaborate with a wide number of customers and co-workers on a regular basis. Assist Store Manager with onboarding and training needs of new associates. Mentor other associates to elevate hair color knowledge. Be an advocate for diversity, inclusion, and belonging
- Safety/Loss Prevention: Compliance with and knowledge of all safety and loss prevention policies. Compliance with all inventory control procedures & hazardous material

Required Qualifications:
- High school diploma or equivalent
- Must be 18 years of age or older
- Ability to communicate with customers, co-workers, and management in a clear, concise manner
- Must be available to meet the scheduling needs of the business
- Ability to execute product knowledge from training to support with customer service
- Ability to explain product labels
- Can follow direction and perform other duties as assigned by Manager
- Comprehensive knowledge of iPad and navigation of the internet and social media platforms
- Ability to present a professional image and interact positively with the public

Preferred Qualifications:
- 1+ year retail sales/customer service experience preferred

Required Skills: Retail Sales, Hair Color Product Knowledge, Product Label Interpretation, iPad Navigation, Internet Navigation

Benefits: Generous product discount and free sample products., Guided learning and certification courses regarding our products., Ample opportunity for growth., Medical insurance with pharmacy benefits for part-time associates., Dental & vision insurance for part-time associates., 401k retirement plan for part-time associates., Associates accrue anywhere from eighty (80) hours to one-hundred and sixty (160) hours of vacation time each year, based on years of service., Supplemental life insurance., Associate advocacy benefits., Voluntary benefits including accident insurance, identity theft protection, and pet insurance.