Scheduling Coordinator at Cosmetic… · Traverse…

The Scheduling Coordinator is the primary point of contact for clients seeking cosmetic and aesthetic treatments. This role involves managing appointment schedules, providing exceptional customer service, and ensuring a seamless experience for patients from initial inquiry to post-treatment follow-up. The coordinator supports the practice’s operations by maintaining organized schedules, optimizing clinic efficiency, and fostering a welcoming environment for patients. 

This is a full time, on-site position with the schedule broken down as follows:

Monday & Wednesday: 8AM-5PM

Tuesday & Thursday: 8AM-6PM

Friday: 8AM-12PM

We believe in maintaining a healthy work-life balance while ensuring business needs are met. 

Responsibilities:

• Coordinate and manage patient scheduling for consultations, injectables, lasers, facials, follow-ups, and other skin care services while optimizing provider schedules and filling cancellations.
• Deliver exceptional patient service by greeting patients, handling check-in/check-out, answering phones, scheduling appointments, and educating patients on services and appointment preparation.
• Communicate professionally with physicians, nurses, aestheticians, laser technicians, and patients via phone, email, and secure messaging to ensure seamless patient care and scheduling flow.
• Process patient payments, billing, financial quotes, memberships, packages, and no-show/cancellation fees while maintaining accurate patient records and digital charts.
• Support daily clinic operations by managing inventory supplies, completing monthly inventory reconciliation, and maintaining a clean, organized, and professional workspace.
• Assist with front office operations as needed, including resolving scheduling conflicts, accommodating emergency appointments, and ensuring schedules remain fully booked through waitlist and follow-up outreach.

Qualifications: 

• Previous experience in a medical or aesthetic practice preferred. 

• Strong organizational and multitasking skills with attention to detail. 

• Excellent communication and interpersonal skills to interact with clients and team members. 

• Proficiency in scheduling and EMR software; familiarity with aesthetic services is a plus. 

• Ability to maintain a professional and positive demeanor in a fast-paced environment. 

Benefits: 

• Competitive Compensation Package – Offering a salary that recognizes your skills and experience. 

• Health & Dental Benefits – Comprehensive coverage to prioritize your well-being. 

• 401(k) Matching – Plan for the future with our generous 401(k) matching program. 

• Aesthetic Industry Perks – Enjoy free and discounted services and products.