Patient Care Coordinator at Cosmetic… · Columbus

The Patient Care Coordinator is responsible for delivering a welcoming, organized, and high-touch patient experience from initial inquiry through post-treatment follow-up. This role combines patient communication, administrative coordination, and front-office support to ensure smooth daily operations and exceptional patient care.

Key Responsibilities

• Delivered a polished, concierge-style patient experience by managing appointments, answering inquiries, and providing attentive support from initial consultation through post-treatment follow-up.
• Guided patients through customized care plans, pricing options, consent documentation, and membership education to ensure a seamless and personalized experience.
• Supported aesthetic treatments by preparing post-care materials, assisting with lip filler numbing, capturing VISIA imaging, and recommending professional skincare products tailored to patient needs.
• Maintained a pristine, elevated front-office environment by overseeing cleanliness, presentation, inventory organization, and day-to-day operational readiness.
• Partnered with leadership to proactively address office needs and enhance workflow, service standards, and the overall patient experience.

Qualifications

• Minimum 2 years experience in a Medspa, hospitality or retail experience preferably gained within a high end or luxury market.
• Strong organizational and multitasking abilities, with experience managing appointments, patient records, follow-up communication, and front-office operations in a fast-paced environment.
• Knowledge of aesthetic treatments, skincare products, and patient education is a plus.

Work Schedule:

This is a full time on-site role, averaging between 24-36 hours per week.

Benefits:

• Competitive Compensation Package – Offering a salary that recognizes your skills and experience.
• Health & Dental Benefits – Comprehensive coverage to prioritize your well-being.
• 401(k) Matching – Plan for the future with our generous 401(k) matching program.
• Aesthetic Industry Perks – Enjoy free and discounted services and products.