CRM - Salesforce Business Process Lead at Corpay · Chennai

CRM - Salesforce Business Process Lead Location: Chennai - Cross Border Your role What We Need We are seeking a highly strategic and execution-focused Salesforce Business Process Lead to drive the evolution of our CRM ecosystem. This role will serve as a critical bridge between business stakeholders and technology, owning the design, optimization, and future-state vision of Salesforce-driven processes across the organization. The ideal candidate brings a strong blend of business acumen, process engineering, and Salesforce expertise, with the ability to influence senior stakeholders and translate complex requirements into scalable, high-impact CRM solutions. What you'll be doing Role Responsibilities The responsibilities of the role will include: Business Process Leadership & Transformation Lead the end-to-end design and optimization of Salesforce-enabled business processes across Sales, Operations, Finance, and Customer Success. Identify inefficiencies in current workflows and drive continuous improvement initiatives to enhance productivity, data integrity, and customer experience. Establish standardized, scalable process frameworks aligned with global business objectives. Stakeholder Engagement & Strategic Partnership Partner with senior leaders and cross-functional stakeholders to understand business priorities and translate them into CRM capabilities. Act as a trusted advisor to business teams, influencing decision-making through data-driven insights and process expertise. Facilitate workshops, discovery sessions, and governance forums to align on priorities and roadmap. Salesforce Solution Design & Delivery Collaborate with Salesforce administrators, developers, and external partners to design and implement solutions that meet business needs. Ensure solutions are scalable, maintainable, and aligned with best practices in Salesforce architecture. Oversee backlog prioritization, user story definition, and release planning. CRM Strategy & Future-State Vision Define and drive the roadmap for a next-generation CRM ecosystem that supports growth, automation, and advanced analytics. Evaluate and integrate emerging technologies (AI, automation, data enrichment) to enhance CRM capabilities. Champion a 'single source of truth' approach to customer and transaction data. Data & Analytics Enablement Ensure high standards of data quality, governance, and usability within Salesforce. Partner with data and analytics teams to enable reporting, dashboards, and actionable insights for business users. Support KPI definition and performance tracking across sales and operational processes. Change Management & Adoption Drive user adoption through training, enablement programs, and effective communication strategies. Act as a change agent, ensuring smooth rollout of new processes and features. Monitor adoption metrics and continuously refine solutions based on user feedback. Qualifications & Skills Bachelor’s or Master’s degree in Business, Engineering, or a related field. 12–15+ years of experience in business process transformation, CRM strategy, or Salesforce program delivery. Strong hands-on experience with Salesforce (Sales Cloud, Service Cloud; additional clouds are a plus). Proven ability to work across multiple business functions in a global organization. Experience in B2B environments; exposure to fintech, payments, or financial services is highly preferred. Strong analytical mindset with the ability to translate data into actionable insights. Excellent communication and stakeholder management skills, including experience working with senior leadership. Preferred Skills Salesforce certifications (e.g., Administrator, Business Analyst, Platform App Builder). Experience with integrations, automation tools, and CRM-related data architecture. Familiarity with Agile delivery models and product management practices. Abilities & Attributes Demonstrated ownership mindset with strong attention to detail. Ability to manage competing priorities in a fast-paced, shared services environment. Proactive problem solver with a continuous improvement orientation. Strong people leadership skills with the ability to influence and collaborate across teams. High level of integrity and professionalism in handling confidential financial information. About Corpay Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements. Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities. Notice to Agency and Search Firm Representatives: Corpaywill notaccept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.