Community Manager at Cornett in Remote

Role Overview & Mission

As our Community Manager, your mission is to keep Cornett and our client brands responsive, relevant, and relentlessly creative across social platforms. You serve as the front-line voice and cultural radar-translating internet subcultures, fan sentiment, and real-time platform behaviors into witty, human interactions and actionable creative insights.

KEY RESPONSIBILITIES

Community Engagement & Management ● Craft clever, short-form, on-brand replies to comments, DMs, mentions, and tags across TikTok, Instagram, Facebook, Threads and X. Ensure brand interactions feel genuine, never corporate. ● Monitor live sentiment and fl ag sensitive or potential crisis comments early to the Senior Social Strategist to maintain brand safety. ● Own the community management sections of core brand playbooks, infusing real-world fan behaviors into guidelines.

Cultural Radar & Reactive Ideation ● Flag emerging viral memes, trending formats, platform feature shifts, and audio loops daily. ● Evaluate real-time trends against the Cornett Opportunity Matrix to pitch fast, strategic reactive content. ● Partner with Senior Social Strategists, Copywriters, and the Content Studio to turn cultural moments into high-impact content series and campaign ideas.

Execution & Content Logistics ● Build out monthly community management response slides (complete with reply options) for client review decks. ● Manage scheduling platforms, track incoming creative assets, and execute live posting accurately across client accounts. ● Spot organic brand advocates in the wild, assist with posting logistics (such as collab tags), and monitor engagement on live influencer posts.

Reporting & Performance Tracking ● Maintain and update master performance trackers monthly with baseline organic metrics. ● Support Senior Social Strategists by pulling raw engagement data and audience sentiment for weekly snapshots, LTO/campaign reports, and quarterly deep-dives.

COMPETENCIES & REQUIREMENTS ● 3+ years managing social communities for brands, agencies, or publishers with a proven track record of community-led growth. ● Deeply embedded in TikTok, meme culture, internet language, and niche online subcultures; naturally spots trends before they go mainstream. ● Exceptional, fast-paced copywriting skills tailored specifically for witty comment replies, community banter, and visual trend pitches. ● Proficient in Google Slides to build visual brainstorm decks and response templates quickly and cleanly. ● Experience with social scheduling and listening platforms. ● Highly organized, proactive, and comfortable jumping directly into fast-moving comment sections across multiple client accounts while hitting deadlines.