Customer Service Representative at Cornerstone… · Denver

Summary: Cornerstone Building Brands is a company focused on providing premier customer care and professional development. The Customer Service Representative will serve direct customers by assisting with product and service inquiries, managing accounts, and ensuring a high-quality customer experience through effective communication and collaboration. Responsibilities: - Serve direct customers and consumers by providing product and service assistance and resolving issues to ensure a high-quality customer experience - Ensure leadership and sales team members are informed of pertinent activities related to each customer account - Provide customers with accurate information regarding pricing, market conditions, product updates, and any other factors that may impact their order - Assist customers and sales team members with inquiries or problems concerning their orders, such as quality, delivery coordination, product availability, pricing, and billing - Offer product technical information to respond to customer inquiries and recommend alternative materials or products when necessary - Partner with sales and operations teams to ensure a premier customer experience is achieved through effective communication and collaboration - Promptly engage Team Leads when appropriate to ensure escalated issues are promptly addressed - Assist with training sessions for CSRs focused on enhancing soft skills, product knowledge, and system proficiency - Support colleagues by contributing to process improvements and special projects aimed at increasing customer satisfaction and optimizing internal workflows Required Qualifications: - High School Diploma or equivalent required; bachelor's degree is a plus - 1-2 years of proven direct customer and consumer support experience, preferably in the building products industry - Understanding of the building products industry and sales management experience in dealer, distribution, and/or two-step channel segments prefer - Proficient in telecom software; Microsoft Office applications including Word, Excel, PowerPoint, and CRM Required Skills: Customer support experience, Building products knowledge, Technical proficiency Important Skills: CRM software Nice-to-Have Skills: Training skills Benefits: Medical, dental, vision benefits starting day 1, 401k, PTO, Paid holidays, FSA, Life insurance, LTD, STD, EAP, Discount programs, Tuition reimbursement, Training, Professional development