Customer Service Representative at Cornerstone… · Denver

Summary: Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. As a Customer Success Representative, you'll provide premier customer care, assist with product and service inquiries, and ensure a high-quality customer experience through effective communication and collaboration with sales and operations teams. Responsibilities: - Serve direct customers and consumers by providing product and service assistance and resolving issues to ensure a high-quality customer experience - Ensure leadership and sales team members are informed of pertinent activities related to each customer account - Provide customers with accurate information regarding pricing, market conditions, product updates, and any other factors that may impact their order - Assist customers and sales team members with inquiries or problems concerning their orders, such as quality, delivery coordination, product availability, pricing, and billing - Offer product technical information to respond to customer inquiries and recommend alternative materials or products when necessary - Partner with sales and operations teams to ensure a premier customer experience is achieved through effective communication and collaboration - Promptly engage Team Leads when appropriate to ensure escalated issues are promptly addressed - Assist with training sessions for CSRs focused on enhancing soft skills, product knowledge, and system proficiency - Support colleagues by contributing to process improvements and special projects aimed at increasing customer satisfaction and optimizing internal workflows Required Qualifications: - High School Diploma or equivalent required - 1-2 years of proven direct customer and consumer support experience - Proficient in telecom software - Proficient in Microsoft Office applications including Word, Excel, PowerPoint, and CRM Preferred Qualifications: - Bachelor's degree is a plus - Experience in the building products industry - Understanding of the building products industry and sales management experience in dealer, distribution, and/or two-step channel segments Required Skills: Customer Support, Building Products Industry Knowledge, Sales Management, Telecom Software, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, CRM Benefits: Medical, dental, vision benefits starting day 1, 401k, PTO, Paid holidays, FSA, Life insurance, LTD, STD, EAP, Discount programs, Tuition reimbursement, Training, Professional development