Customer Service Representative at Cornerstone… · Denver

Summary: Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. As a Customer Success Representative, you will provide premier customer care, manage customer accounts, and ensure accurate information is communicated to customers while resolving issues efficiently. This role involves collaboration with sales and operations teams to enhance customer satisfaction and support continuous improvement initiatives. Responsibilities: - Serve direct customers and consumers by providing product and service assistance and resolving issues to ensure a high-quality customer experience - Ensure leadership and sales team members are informed of pertinent activities related to each customer account - Monitor orders using routine exception reports and intervene as necessary to ensure smooth processing and maximum customer satisfaction - Provide customers with accurate information regarding pricing, market conditions, product updates, and any other factors that may impact their order - Assist customers and sales team members with inquiries or problems concerning their orders, such as quality, delivery coordination, product availability, pricing, and billing - Offer product technical information to respond to customer inquiries and recommend alternative materials or products when necessary - Partner with sales and operations teams to ensure a premier customer experience is achieved through effective communication and collaboration - Promptly engage Team Leads when appropriate to ensure escalated issues are promptly addressed - Assist with training sessions for CSRs focused on enhancing soft skills, product knowledge, and system proficiency - Support colleagues by contributing to process improvements and special projects aimed at increasing customer satisfaction and optimizing internal workflows Required Qualifications: - High School Diploma or equivalent required - 1-2 years of proven direct customer and consumer support experience, preferably in the building products industry - Understanding of the building products industry and sales management experience in dealer, distribution, and/or two-step channel segments prefer - Proficient in telecom software; Microsoft Office applications including Word, Excel, PowerPoint, and CRM Preferred Qualifications: - Bachelor's degree is a plus Required Skills: Customer Support, Building Products Industry Knowledge, Sales Management, Telecom Software Proficiency, Microsoft Office, CRM Benefits: Medical, dental, vision benefits starting day 1, 401k, PTO, Paid holidays, FSA, Life insurance, LTD, STD, EAP, Discount programs, Tuition reimbursement, Training, Professional development