Customer Service Specialist at Cornerstone… · Remote

Summary: Cornerstone Brands, a division of QVC Group, is a Fortune 500 company that specializes in home and apparel lifestyle brands. They are seeking a Customer Service Specialist to support their brands by answering inbound customer calls, promoting products, and improving sales while handling a high volume of inquiries. Responsibilities: - Busy day handling our high volume of inbound customer inquiries - Offer additional products on each customer interaction - Assist customers with questions while personalizing the experience for each caller - Calls include confirming refunds, taking payments, placing orders, and analyzing account data - Report to an assigned Customer Service Supervisor Required Qualifications: - Provide a distraction free work from home environment - 12+ months of service experience - Learn and work in a virtual environment with a set schedule and structured day - Communicate with a variety of customer styles, peers, and leaders - Navigate multiple systems and screens - Follow our computer system requirements - Troubleshoot own technical problems (in partnership with IT when needed) Required Skills: Customer service, Technical troubleshooting, Multitasking, Virtual environment navigation Benefits: Competitive compensation, Paid time off, An employee assistance program, Parental leave, Paid volunteer hours, Amazing company discounts, Health care benefits starting on day 1, 401(k), Tuition reimbursement benefits