Customer Service Specialist at Cornerstone… · Remote

Summary: Cornerstone Brands, a division of QVC Group, is a Fortune 500 company with a portfolio of leading retail brands. The Customer Service Specialist role involves supporting various brands by assisting customers with inquiries, promoting products, and maintaining high call volumes while working from home. Responsibilities: - Busy day handling our high volume of inbound customer inquiries - Offer additional products on each customer interaction - Assist customers with questions while personalizing the experience for each caller - Calls include confirming refunds, taking payments, placing orders, and analyzing account data - Opportunity for advancement and upward mobility across the QVC Group family of brands - Report to an assigned Customer Service Supervisor Required Qualifications: - Provide a distraction free work from home environment - 12+ months of service experience - Learn and work in a virtual environment with a set schedule and structured day - Communicate with a variety of customer styles, peers, and leaders - Navigate multiple systems and screens - Follow our computer system requirements - Troubleshoot own technical problems (in partnership with IT when needed) Required Skills: Virtual environment navigation, Technical troubleshooting Benefits: Competitive compensation, Paid time off, An employee assistance program, Parental leave, Paid volunteer hours, Amazing company discounts, Health care benefits starting on day 1, 401(k), Tuition reimbursement benefits