Ward Secretary ICU at Corewell Health in Dearborn, MI

Summary: Corewell Health is a nationally recognized health system committed to delivering personalized health care. The Ward Secretary ICU will provide general clerical and reception duties, assist in maintaining the Nursing Station, and ensure effective communication within the team. Responsibilities: - Answers call lights and forwards requests to appropriate team members - Answers all telephone calls within three (3) rings using appropriate scripting - Uses physician calling preferences when contacting physicians 100% of the time - Contacts physicians in a timely manner regarding consults per policy, according to physician’s order (stat vs. routine) - Assembles, disassembles, and maintains patient medical record per unit standard - Collaborates with manager to order and maintain appropriate supplies and floor stock - Demonstrates effective written and verbal inter and intra department communication, maintaining patient confidentiality - Maintains competency in using the Electronic Medical Record (EMR) - Demonstrates a commitment to continued self-growth and maintenance of competencies - Demonstrates Customer Focus, SERVICE EXCELLENCE and Relationship Oriented Care (ROC) principles - Utilizes scripting as outlines in Service Excellence standards - Demonstrates personal behaviors in accordance with CREDO principles - Ensures and enhances facility, safety, and regulatory outcomes including National Patient Safety Goals and compliance to Restraint/Seclusion policies and procedures - Completes all mandatory training/education/competencies required for job classification, along with TB testing - Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis - Performs other duties as assigned Required Qualifications: - High School Diploma or equivalent - One of the two relevant experience: 1 year of medical related experience such as: Doctor's office receptionist, Medical Office Assistant, Lab Tech, Pharmacy Tech, EKG Tech, or completion of a Ward Secretary class/curriculum or equivalent, or previous Ward Secretary experience, OR 1 year of medical related college education within the past 5 years, PLUS the completion of a medical terminology course - Familiarity with computer keyboard - Excellent communication and interpersonal skills - Able to perform Ward Secretary duties described above Required Skills: Medical terminology, Electronic Medical Record (EMR), Medical office clerical skills, Patient medical record management, Telephone communication, Supply requisition, inventory management, Computer keyboard proficiency Benefits: Comprehensive benefits package to meet your financial, health, and work/life balance goals., On-demand pay program powered by Payactiv, Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!, Optional identity theft protection, home and auto insurance, pet insurance, Traditional and Roth retirement options with service contribution and match savings