Account Manager (1889) at CoreSite in Atlanta, GA

Summary: CoreSite is a leader in high-performance data centers and interconnection solutions, fostering a collaborative environment focused on innovation. The Account Manager is responsible for managing customer relationships, driving account growth, and ensuring customer satisfaction through strategic account management and tailored solutions. Responsibilities: - Develop a deep understanding of each customer's business, objectives, and challenges to identify growth opportunities and inform renewal strategies - Create and execute tailored account plans that align CoreSite's solutions with customer needs - Monitor account health, usage trends, and customer satisfaction to proactively address risks and reduce churn - Stay informed on regional market dynamics, competitive landscape, and pricing trends, and leverage these insights to position CoreSite as a strategic partner across the data center, real estate, and telecom sectors - Lead renewals and expansions for existing customers by preparing accurate, solution-oriented quotes and proposals to address customer needs - Respond to customers with thoughtful, solution-oriented proposals - Conduct site tours for customers and prospects to effectively showcase CoreSite's capabilities - Negotiate commercial and legal terms in accordance with company guidelines - Oversee the accuracy of lease and license documentation and ensure a seamless handoff to Sales Support Managers - Build authentic, trusted relationships with customers and cross-functional teams - Champion customer success by coordinating resources with urgency and care, resolving issues promptly, and ensuring a positive experience at every touchpoint - Perform other duties and special projects as assigned - Promote and demonstrate behaviors consistent with CoreSite's Culture and Values Required Qualifications: - Ability to thrive in a hybrid work environment with at least two onsite days per week - Flexibility to travel up to 10%, with potential for increased in-office presence as business needs evolve - Exceptional customer support skills, with the ability to foster trust, build relationships, and strategically manage a portfolio of complex accounts to drive growth, retention, and long-term customer success - Excellent interpersonal, verbal, and written communication skills, with a strong customer advocacy mindset and the ability to clearly articulate complex concepts to diverse audiences across all levels of seniority - Ability to analyze customer needs and offers, leveraging data to make data-driven decisions - High attention to detail and strong accountability for meeting deadlines - Proactive self-starter who thrives in a fast-paced environment, able to work independently while contributing effectively to a collaborative, team-oriented culture - Advanced proficiency in Microsoft Outlook, Office Suite, and Salesforce - Bachelor's degree with an emphasis in communications, business administration, information systems, operations management, or a related field, or equivalent combination of education and experience - Minimum of 5 years' experience in a sales or account management role, preferably within colocation data centers, telecommunications, or the technology sector - Valid driver's license with a clean driving record and current insurance Required Skills: Customer Support, Account Management, Salesforce, Microsoft Outlook, Microsoft Office Suite, Data Analysis, Proposal Preparation, Telecommunications, Colocation Data Centers, Technology Sector Knowledge, Customer Relationship Building Benefits: First-day medical insurance through Cigna with generous premium cost coverage, Dental insurance through Delta Dental, Vision insurance through VSP, Telemedicine through MDLive for Cigna Healthcare and dependent care flexible spending account (FSA) plans, Health saving account (HSA) plans for employees participating in the High Deductible Health Plan, Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company, Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance, First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company match, Discretionary annual bonus and equity incentive plan, Employee stock purchase plan (ESPP) with a 15% discount, 16 days of paid time off (PTO), 11 paid company holidays, and additional floating holidays, Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave, and disability leave, Free parking or a company contribution toward a public transit pass, Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family, Wellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentives, Technology Stipend: $100 monthly stipend, Educational Reimbursement Program: Work-related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year, Giving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants, Financial Management: Access to financial coaching, digital tools, and services to manage and pay student loan debt quicker, Pet Insurance: Keep your furry friends healthy and happy, Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption and surrogacy, Employee Assistance Program: 24x7 service to support family, work, money, health, legal and life challenges, Counseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools including membership for finding care, Referral Bonus: Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirements, Discounts: Discounts, cash back offers, and perks on thousands of brands, LinkedIn Learning Membership: Support your development when accessing LinkedIn's online library of courses and videos