Senior Quality Manager at Copeland in Kennesaw, GA

Senior Quality Manager Location: Kennesaw, GA, USA About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! Description Provide direction and lead the Quality department and personnel to assure the Quality Management System is adequate to prevent non-conforming material from reaching assembly and non-conforming finished product from reaching the Customer. Includes conducting/facilitating root cause investigations, developing counter measures, communicating resolution on issues to drive the quality process to a best-in-class level. The Senior Quality Manager leads the strategy, governance, and execution of Quality Management Systems (QMS) across product design, manufacturing, and supplier management. They ensure compliance with standards (e.g., ISO 9001, AS9100) and drive a zero-defect culture, focusing on reliability engineering, corrective actions, and customer satisfaction As the Senior Quality Manager, you will: Lead and manage the human resources assigned to the Quality department to achieve maximum performance while producing Quality product at a minimum cost Monitor the quality performance of new and existing processes and products within the Kennesaw site; this includes (examples: Cargo, mutliflex, E2, E3, Dixel related products (ipros, CC200, etc.), and other product families Assure the disposition of materials identified as discrepant in the manufacturing or inspection system is correct and timely resolved Manage customer escalations, audits, and performance metrics, ensuring product quality aligns with requirements Communicate with customers as needed, when corrective and preventive actions are required Champion Lean Six Sigma, Kaizen, and PFMEA (Process Failure Mode and Effects Analysis) to drive process improvements and yield enhancements · Monitor and audit suppliers, driving quality improvements in raw materials and components Lead the implementation and maintenance of quality systems including but not limited to ISO9000 Promote Quality awareness in all company employees Assure that the systems conform to the divisional policies and directives Lead or facilitate as point of contact the corrective and preventive action RCCM on non-conformances returned by our customers through RMA or other avenues Develop and maintain the plant’s Quality Management Systems as required to demonstrate best in class performance Coordinate the recovery of costs associated with reworking or sorting supplier non-conforming material Maintain a timely communication line with our sales, product management, engineering, and customers to resolve and document resolution of issues Implement statistical techniques for problem solving efforts and publish plant data in dashboards to show progress vs KPIs Actively participates in the new product development process to ensure key quality characteristics are incorporated Required education, experiences & skills: 5+ years of Quality Management experience in a manufacturing environment Experience in 8D Problem Solving, RCCM, and Risk assessment Current or the ability to attain Six Sigma Green Belt Knowledge in business management processes Ability to travel up to 10% Preferred education, experiences & skills: Six Sigma Black Belt Certified Quality Engineer (CQE) Certified Quality Auditor (CQA) Why Work in the Greater Metro Atlanta Area Our facility is located in Kennesaw, GA, which is conveniently located within driving distance to Atlanta and historic downtown Kennesaw. The area offers excellent school systems, an abundance of outdoor walking trails, and low crime rates to create a family-friendly environment. The area is surrounded by several growing communities, with restaurants, festivals, shopping, and outdoor activities that make them exciting places to live and work. About Our Location Our Cold Chain business unit, headquartered in Kennesaw, is the leading provider of electronic controls and optimization services for supermarket, convenience store, restaurant, and refrigerated transportation customers and the OEMs that serve them. The business unit is comprised of multiple acquisitions organized to add value to Copeland’s world-leading products through control, connectivity, and monitoring. The business generates half of its revenue outside of North America and employs over 1,200 people globally. Headquartered in the Greater Atlanta area, the business has major operations in Minnesota, Italy, Mexico, Brazil, China, and the Philippines. The Cold Chain business helps ensure that food safely and efficiently travels from farm to fork. With the blend of businesses and functions represented under this one roof, there are many opportunities for advancement within the Kennesaw location. Onsite Work Arrangement: This role is based fully onsite, and not eligible for hybrid or remote work opportunities #LI-FS1 Our Commitment to Our People Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave. Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! Our Commitment to Inclusion & Belonging At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce.  Our employee resource groups play an important role in culture and community building at Copeland. Work Authorization Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com