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Operations Manager at Copart in West Memphis, TN
Job Description
Operations Manager
Location: West Memphis, TN
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
Reports To: General Manager (GM) or Assistant General Manager (AGM)
Position Summary
The Operations Manager plays a vital leadership role in overseeing yard and facility operations, ensuring exceptional customer service, and executing company processes in alignment with Copart standards. Reporting to the GM or AGM, this position is responsible for building and managing a high-performing team, maintaining operational excellence, and delivering the unique Copart experience to customers.
•Lead, hire, train, and support staff to meet performance and service goals.
•Ensure daily operations meet or exceed company standards and customer expectations.
•Manage scheduling, attendance, and payroll processes.
•Oversee cash handling, including daily bank deposits.
•Maintain inventory and order supplies as needed.
•Conduct regular team meetings and performance reviews.
•Manage vendor contracts and ensure compliance documentation.
•Ensure equipment and facility maintenance, including safety protocols.
•Address staff and customer concerns professionally.
•Foster positive employee relations.
•Oversee day-to-day operations and ensure process compliance.
•Travel occasionally to other locations and respond to facility alarms if needed.
•Perform additional duties as assigned.
•Excel in working effectively in both office and outdoor environments across diverse climates and weather conditions.
Required Skills & Experience:
•Minimum of three (3) years in operations management or a related field preferred, demonstrating a commitment to excellence.
•High School Diploma (GED) required; some college preferred, reflecting a dedication to growth.
•Proficiency in Microsoft Office Suite is essential for effective communication and organization.
•Excellent verbal and written communication skills are required to inspire and connect.
•Ability to recruit, train, develop, and motivate staff reflects a passion for leadership.
•Strong customer service skills are necessary for creating positive experiences.
•Typing speed of at least 45 words per minute required for efficiency.
•Fluency in English is mandatory for clear communication, bilingual proficiency is a plus.
•Basic accounting and inventory management skills are needed for financial responsibility.
•Ability to thrive in a fast-paced environment emphasizes adaptability.
•Experience managing multiple processes for employees showcases organizational skills.
•Conflict resolution proficiency is necessary for fostering collaboration.
•Valid transportation is essential for accessibility.
Benefits Summary:
· Medical/Dental/Vision
· 401k plus a company match
· ESPP - Employee Stock Purchase Plan
· EAP - Employee Assistance Program (no cost to you)
· Vacation & Sick pay
· Paid Company Holidays
· Life and AD&D Insurance
· Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: