Customer Service Representative at Copart in Exeter, RI

Summary: Copart is a technology leader and the premier online vehicle auction platform globally. The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers, facilitating a unique customer service experience and obtaining the release of vehicles from various locations. Responsibilities: - Obtain the release of vehicles that are located at body shops and/or other locations including residences - Provide exceptional customer service to internal and external customers of Copart - Understand client needs and offer solutions and support - Answer and place calls in a professional manner - Focus on call resolution and use company resources to gather information and offer solutions to meet customer needs - Position may expand to include Chat and Email Customer Support - Other duties as assigned Required Qualifications: - One year of office support experience in a customer service role preferred - High School diploma - Excellent customer service skills and attitude - Excellent written and verbal skills - Proficient with office equipment - Attention to detail - Problem-solving - Computer proficiency - MS Suite - Typing speed 45WPM - Professional appearance - Ability to multi-task in a fast-paced environment - Occasional overtime as needed Preferred Qualifications: - Bilingual skills a plus Required Skills: Office Support, Microsoft Office Suite, Typing Benefits: Medical/Dental/Vision, 401k plus a company match, ESPP - Employee Stock Purchase Plan, EAP - Employee Assistance Program (no cost to you), Vacation & Sick pay, Paid Company Holidays, Life and AD&D Insurance, Discounts