Collections Specialist (Contract) at CooperCompanies · 209 High…

Summary: CooperVision, a division of CooperCompanies, is a leading global manufacturer of contact lenses dedicated to improving vision. The Collections Specialist focuses on transactional activities, including contacting customers for payment and resolving disputes, while providing excellent customer service to internal and external stakeholders. Responsibilities: - Collections Activities: Contact customers regarding past-due invoices; document collection efforts accurately - Dispute Resolution: Assist in resolving basic billing disputes; escalate complex issues to the Supervisor - Aging Report Review: Monitor assigned accounts and follow up on overdue balances - Customer Service: Respond to inquiries promptly and professionally; maintain positive relationships with customers - Process Improvement: Identify opportunities to streamline workflows, enhance automation, and improve efficiency within the collections processes, leveraging GBS best practices - Other Duties: Perform additional responsibilities as assigned by the Collections Supervisor Required Qualifications: - Associate's degree in Accounting, Business or equivalent experience - 0-2 years of AR/collections experience - Proficient in Microsoft Office Suite (Word, Excel, Outlook) - Experience with ERP systems Preferred Qualifications: - Experience with ERP systems (Oracle or Microsoft Dynamics) Required Skills: Accounts receivable, Collections, Microsoft Excel, Microsoft Word, Microsoft Outlook, ERP systems, Oracle ERP, Microsoft Dynamics ERP, Customer service Benefits: Cost of living adjustments, Other types of compensation and benefits