CUSTOMER SERVICE REPRESENTATIVE 1 at Cooperative… · Dunlap

Summary: Cooperative Response Center (CRC) operates a 24/7 call center serving cooperative and utility companies across the United States. The Customer Service Representative 1 provides courteous and efficient service to electric cooperative members, handles inquiries about power outages and bill pay, and remains calm and professional during difficult situations.

Responsibilities:
- Takes incoming calls for our electric cooperative members. Navigates tools and resources to address the customers’ inquiries properly
- Maintain a high level of service and meets performance targets
- Maintain composure and demonstrate a calm, professional position while adapting to difficult situations, and uses de-escalation techniques when appropriate
- Participates in procedure training in the classroom, and on-the-job training, and reviews all available manuals and resources to acquire and increase product knowledge

Required Qualifications:
- Ability to read, analyze and interpret instructions
- Excellent communication skills
- Proven ability to effectively learn/use CRC Link and other software associated with Call Center Operations
- Ability to maintain confidentiality
- Ability to accurately type/keyboard and navigate computer screens with reasonable speed
- Ability to thrive in our fast-paced, customer-focused environment
- Ability to be flexible and receptive to change
- 1 or more years of Customer Service experience
- Strong verbal and written communication skills
- Ability to multi-task and prioritize in a high-call-volume environment
- Proficiency with computers and ability to learn new software systems
- Effective listening, problem solving, and customer service skills
- Ability to work independently and as part of a team
- Strong attention to detail and time management skills
- Ability to maintain confidentiality
- Flexibility and willingness to adapt to change

Preferred Qualifications:
- Experience in a Call Center setting
- High School Diploma or equivalent

Required Skills: Call Center Operations, CRC Link

Benefits: Full-time and Part-Time schedules are available!, 2nd Shift: Extra $.75 per hour (Monday-Friday), 3rd Shift: Extra $1.25 per hour (Monday-Friday), Bilingual (Spanish): Extra $1.00 per hour, Weekend availability (Saturday & Sunday): Extra $2.00 per hour, Holiday availability on rotation: Holiday pay, This role includes a comprehensive training program that kicks off on October 5, 2026. Training will be full-time, Monday through Friday, 8:00 AM - 4:30 PM, for two weeks, Paid Time Off (PTO), Community Volunteer Time Off, 6 Paid Holidays, School Conference/Activity Leave, Medical, dental, & vision, Rewarding wellness programs, Gym reimbursements, On-site fitness equipment, 401K with generous company match, Tuition reimbursement, Regular recognition events to celebrate and thank our employees, Opportunities for Advancement, Free alarm monitoring for medical, environmental, and security alarm systems, Supportive and inclusive work culture, Incentive bonuses