Dispatcher - Nashville at Coolray in Nashville, TN

Why Coolray TN?

Join a company that puts people first! Our team is comprised of exceptional people who are passionate about their talents and abilities. We challenge and channel our team members’ intelligence and ingenuity and provide them with a sense of purpose & achievement! If you're ready to chase your dreams, apply today and our recruiting team will help you through the process.

As a Dispatcher, you will dispatch work orders to field technicians according to priority and location. You will schedule and monitor the technicians' schedules daily. You will contact customers to confirm appointments, contact technicians to confirm arrival times, and coordinate with other departments. This position is full time and requires working a varied schedule and rotating weekends.

The schedule for dispatch is Tuesday 8:30-7:30 , Wednesday 8:30-7:30, Friday 8:30-7:30 and Saturday 7-6  

What's In It For Me?

• Base hourly rate $21-24/hour
• Accrued PTO and 8 Paid Holidays
• 401k with company match up to 30% of your contribution
• Professional development opportunities and continuous on-the-job training
• Company-wide Community Service Opportunities and Community Engagement
• Positive Work Environment
• Full Suite of Benefits including but not limited to: 
• Health insurance- 4 plan options, majority of premiums company-paid
• Dental and vision insurance with minimal cost to employees
• HSA and FSA plans
• Company-paid Life Insurance and AD&D Policy
• Supplemental life insurance plans offered 
• Company-paid Employee Assistance Program 
• Short and long term disability insurance
• Legal Insurance Plans
• Critical Illness and accident Insurance
• Pet Insurance Plans
• Identity Theft Protection Program 

Do I Have What It Takes?

• 1+ years of dispatching experience, preferably in HVAC, Plumbing, or a related industry
• Varied schedule with rotating weekends required
• Hours range between 7am-7pm
• High School Diploma or GED preferred
• Basic computer proficiency, particularly with Microsoft applications
• Experience with Service Titan is a plus

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally

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What Will I Do?

• 1+ years of dispatching experience, preferably in HVAC, Plumbing, or a related industry
• Schedule and monitor daily technician schedule
• Dispatch work orders to field technicians according to priority and location
• Receive and record completed work orders from the field technicians
• Contact customers to confirm next-day appointments
• Maintain accurate technician database
• Coordinate parts scheduling
• Coordinate warranty installations with other divisions
• Answer general questions regarding rebates, system operations, warranties, etc. from customers
• Must be able to work evenings and weekends