Manager, Technical Product Support at Cook Systems in Jacksonville, FL

Launch Your Career with Cook Systems Since 1990, Cook Systems—a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent. At Cook, you’ll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off! Summary: We are seeking an experienced Technical Product Support Manager to lead our technical product support function. This role involves developing business strategies, managing a team to resolve customer technical issues, and liaising with sales and engineering teams to ensure seamless product support and development. The manager will play a pivotal role in maintaining and building strong customer relationships to achieve business objectives. Responsibilities: Develop and execute business strategies for the technical product support function. Manage a team responsible for resolving customer technical problems and providing post-sales support. Oversee the development of technical responses for Requests for Quotes (RFQs) and work closely with the sales team to address product issues. Coordinate the delivery and installation of new software releases to customers. Manage the technical interface with customers, including specification reviews and hands-on testing. Collaborate with development and engineering for systems design and integration at customer sites. Build and maintain relationships with customers to support business objectives. Mentor and guide supervisors, project leads, and technical staff. Report to senior-level management and act as a technical leader and subject matter expert on complex issues/projects. Required skills: Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or related field; or equivalent work experience. Minimum of 7 years of experience in the high-tech industry or IT, focusing on product engineering, development, and support functions. Proven experience in managing teams and projects in diverse technological and business environments. Strong leadership and mentoring skills with the ability to manage middle-level management teams. Excellent problem-solving and analytical skills. Effective communication and relationship-building capabilities. Ability to work under general direction and report frequently to senior-level executives. #Ll-Oniste Why Work with Us At Cook Systems, we don’t just offer jobs—we build futures. Our people are at the heart of everything we do, and we’re committed to supporting you with benefits that deliver real security, flexibility, and growth from day one. Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included. With access to one of the nation’s largest provider networks, you’ll have quality care wherever life takes you. Peace of Mind: Protect what matters most with life, critical illness, and accident insurance through Unum—because your family’s security matters. Flexibility for Life: Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way. Extra Protection When You Need It: Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you’re never caught off guard. Your Future Starts Now: Build your future with our 401(k) plan through The Standard. You’re eligible after just six months—because long-term success deserves a strong foundation. At Cook Systems, you’re not just an employee—you’re part of a team that values ideas, celebrates results, and grows together. Here, your impact is visible, your contributions are valued, and your career has room to thrive. Ready to be part of something bigger? Let’s build the future together at Cook Systems. #IND1