Medical Receptionist - Primary Care at ConvenientMD in Portland, ME

At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another. The Opportunity

The Medical Receptionist within our Primary Care Clinic in Portland, Maine is responsible for creating a welcoming home-like environment; an efficient check in and check out process; ensuring medical records are received, uploaded and extracted to individual patient charts; and any administrative support needed in the clinic.

The Medical Receptionist must be eager to learn, a self-starter, engaging with patients, staff and vendors. The clinic is fast paced and ever changing. A willingness to be flexible, to present solutions instead of problems, to engage in discussion vs avoidance, to jump in and help wherever needed, to embrace the model and vision, and to have a sense of humor!

Your Impact

Customer Service/Value Based Care

• Creates a warm and welcoming experience for patients. Establishes professional relationships with patients and staff.
• Implements check in process including an introduction to value based care and shared responsibility.
• Leads as the introductory face of value based care. Is able to articulate the program’s goals and visions.
• Conducts periodic patient satisfaction survey calls.
• Seeks answers and is resourceful in finding solutions.
• Provides primary phone support for the clinic. Answering in bound calls, scheduling appointments, returning calls.
• Provides back up support to the MAs and Care Navigator.
• Team player with the clinic staff by volunteering to help wherever needed.
• Keeps a clean, organized and stocked work space, lobby, and bathroom.

Managing administrative duties

• Ensures adequate inventory for non-clinical supplies.
• Checks for incoming and outgoing mail. Sorts mail as needed.
• Has working knowledge of EMR and is able to schedule/cancel appointments; add telephone notes to document patient encounters; task MAs and others as needed.
  • Eager to learn EMR and how to better support patient care/clinic staff.
• Able to work in Microsoft office and assist clinic in word, excel and PowerPoint as needed.

Medical Records

• Ensures patients have medical records in their chart.
• Scans and uploads medical records as they come into clinic.
• Daily checks scan files for new medical records and uploads to charts.
• Extracts medical records into appropriate folders within patient charts.
• Supports MAs and Pop Health team in obtaining medical records.
• Supports MAs in pre visit chart review.
• Other job duties as assigned

Why You'll Love Working With Us

• Collaborative team environment that encourages professional growth
• Urgent care services at no cost to our team members and their families
• Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance
• 401k match after one year of service
• Access to our primary care (depending on location)
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families
• Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.