Customer Service Coordinator at ContingentCrew LLC in Vandalia, IL

About ContingentCrew

ContingentCrew is a woman-owned staffing and talent solutions firm focused on connecting people with opportunities that match their skills, experience, and career goals.

We work with professionals across a wide range of industries, helping them find roles where they can do meaningful work, grow their skills, and feel confident about what comes next. Whether you’re looking for contract work, a contract-to-hire role, or a direct placement opportunity, our team takes the time to understand what you’re looking for and what matters most to you.

Our recruiters bring deep industry knowledge and a practical, straightforward approach to the hiring process. We believe the best outcomes come from clear communication, realistic expectations, and finding the right fit - not just filling a role.

At ContingentCrew, you’re more than a résumé. We’re here to support you throughout the process, answer questions along the way, and help you navigate your next career move with clarity and confidence.

About the role

The Customer Service Coordinator will interact with both external and internal customers to process orders and answer/resolve inquiries about processing orders, products, and services.

What you'll do

· Maintain positive and professional relationships with customers and all internal staff

· Understand and follow all company policies

· Process customer orders according to their specific requirements and the established company policies

· Handle in house questions or issues between Customer Service and all other functional areas

· Receive customer concerns to resolve or communicate to other appropriate areas for resolution

· Appropriately record details of customer transactions or interactions

· Observe utmost confidentiality in all interactions with manager, peers and customers