Platform Manager at Continental… · Toronto

Company Description

Continental Technology Solutions is Our consulting and managed services deliver the resources and capabilities required to assess,design, build and manage an agile, flexible IT environment. You'll work with one dedicated team from strategy and assessment through design, implementation, management and optimization to reach a true end-to-end solution.

Job Description

Role: Platform Manager Location: Toronto, ON Duration: Full-Time

JOB DESCRIPTION

Product Owner roles. large scale 24x7 operations management, ITIL Service Management, Major Incident Management, Product Management will be assets. Knowledge of Kofax / FileNet / CMOD will be an asset.

Job responsibilities: (as manager of the document management platform):

Platform Patch Management: Environment Patching- Publish Platform Patching Schedule to all EDS stakeholders Environment Patching- Governance, Execution along with L3 and L2 teams

Licence Management: Create and Maintain License Inventory for each platform Provide inputs to ETS Finance and Vendor Management on timely license renewals

Currency Governance: Maintain Certificates Repository and govern renewals Create and Maintain Currency Dashboard Currency Issue Remediation Consulting Create and Maintain Environment Mgmt Strategy

Access Management: Consolidation and maintenance of Non-Human IDs Define Environment Access Control Process and up-keep Validate and Approve Environment Provisioning Compliance to TRM&IS audit for the platforms-DIAMOND ABoR Management and Attestations

Environment Lifecycle Mgmt: Explore and execute the consolidation opportunities for environments Ongoing Environment lifecycle management (decommissioning) Administer Cloud environment provisioning Support integration testing, performance testing and development cloud environments Review WSPs for completeness, standards and conventions - Blue Print Certification

Blueprint Upkeep and Maintenance: Maintain, improve and enhance features, efficiency of BP Automation Script maintenance:enhance scripts to achieve higher levels of automation Develop scripting best practices for BPs and maintain templates for WSP Develop standards and patterns in BP authoring specific to the platform and govern Maintain an inventory of cloud assets

Platform Availability: Rapid Restoration Plan Development and monitor execution High Severity Incident Management Platform Down Time Optimization - maintain and reduce downtime needs Report and enhance LOB wise Platform response times in partnership with L2, L3 Revise the consuming channel availability metric and publish Perform Change Review and Approvals D&A EDS High Priority Platform Decision Reviews - Escalations and Reporting Build DR Testing Schedule and govern Execution Build Back Up&restore Strategy, publish schedule and govern execution Build Intrasite failover strategy, govern execution

Peak Season Readiness:
SMO Readiness Strategy build and execution Peak Season Readiness Strategy build and execution

Platform Health Checks: Perform Review and approvals of SDS, TS&P, SIP for Projects and Support Perform Application Health Checks-logging, alerts installation etc Perform Infrastructure Health Checks

Platform Capacity: Govern the Storage Provisioning plan for each LOB in the Shared Services Govern the Network, Memory and CPU capacity for each Platform Build and maintain 5 year Capacity Roadmap for the platform

Platform Standards: Publish performance testing standards and approve test results Publish and maintain shared services delivery standards

Platform Availability and Capacity Total Hours Per Month Platform Availability and Capacity Total FTE Per Month

Platform TCO Governance and Optimization: Maintain and monitor TCO Component for platform Quarterly Service Report assessment and Approvals Review & optimize the AMC contracts with vendors

LOB Chargeback and Unit Rates Definitions Perform unit rates definition and charge back calculations Approve Monthly LOB charge back for Platforms Refine SLA definitions for platform- address exceptions Develop 5 year platform rates trending (with D&A Ops and ETS Finance)

Product Optimization for the Platform: Manage & review Product vendor relationship & effectiveness(SLAs) Maintain and Publish a License dashboard for the platforms Lead product strategy in D&A shared services

Shared Services Benefits Consolidation: Perform and maintain Benefits and Value for shared services Maintain and govern product license administration

Shared Services Product Governance and Address LOB Issues: Create and maintain LOB service usage reports-perform LOB consulting Conduct LOB governance meetings for product issues

Additional Information

All your information will be kept confidential according to EEO guidelines.