Director of AI and Automation at Consumers… · Location…

Director of AI and Automation

Join Our Team as Director of AI & Automation!

At Consumers Credit Union, we're committed to helping members achieve financial success through innovation, technology, and exceptional service. As we accelerate our AI journey, we're seeking a visionary and hands-on leader to help transform how we work, serve members, and scale our business.

This is a unique opportunity to build AI capabilities from the ground up, shape enterprise-wide adoption, and leave a lasting impact on the future of our organization. You won't be stepping into an established AI function. You'll be creating one. Working closely with senior leadership, you'll guide strategy execution, develop intelligent solutions, establish governance standards, and lead a team focused on delivering meaningful business outcomes through artificial intelligence and automation (RPA/IPA).

This position is hybrid with 3 days onsite at our corporate office in Lake Forest, IL.

About the Role:

As the Director of AI and Automation, you will lead the adoption and execution of Artificial Intelligence, Generative AI, agentic AI, and intelligent automation solutions across the credit union. You’ll partner with leaders throughout the organization to identify opportunities, prioritize investments, and deliver scalable solutions that improve efficiency, enhance member experiences, reduce risk, and drive business value.

Key responsibilities include:

• Guiding AI and automation initiatives from idea to pilot and finally to production, ensuring solutions are operationally ready, actively used, and supported by appropriate testing. Accountable for ensuring agentic AI and automation solutions are tested for intended behavior, reliability, controls, and operational fit—either through hands‑on testing or by working in partnership with Technology, Risk, and Data teams to define and apply testing standards and methods before deployment at scale.
• Defining and maintaining enterprise standards, guardrails, and lifecycle practices for AI and automation. This includes establishing guidance for appropriate autonomy, escalation, monitoring, and lifecycle management to ensure solutions operate as intended and remain within approved boundaries over time.
• Maintaining hands-on, working familiarity with modern AI tools, agent frameworks, orchestration patterns, and automation platforms. This includes staying current on how these capabilities are applied in real-world business processes, understanding their strengths and limitations, and using that knowledge to guide solution design, assess risk, evaluate vendor offerings.
• Working in close partnership with Risk, Compliance, Legal, Security, and Technology teams to help ensure AI agents and automated workflows align with approved controls, auditability requirements, and defined risk thresholds.
• Measuring and communicating outcomes such as productivity gains, cost savings, process improvement, and risk reduction.
• Educating and advising leaders and teams on the responsible and effective use of AI and automation, helping business partners understand emerging capabilities, identify appropriate use cases, and discern when AI, automation, or a combination of both is the right solution.
• Planning and directing the work of the team to meet functional and individual objectives. Coach and develop staff including overseeing new employee onboarding and providing career development guidance and opportunities. Responsible for staffing decisions, performance coaching, and documentation.

Qualifications:

• Bachelor's degree in Information Systems, Data Management, Business Administration, or a related field. Master's degree preferred.
• 7+ years of experience in AI enablement, intelligent automation, data management, analytics, or closely aligned roles.
• 5+ years of leadership experience direct people management, setting direction, and driving cross-functional initiatives.
• 3+ years of hands-on experience with Generative AI and/or agent-based AI capabilities, including pilots and production implementations.
• Experience working in complex, regulated, or highly governed environments.
• Knowledge of cloud platforms (AWS, Azure, Snowflake), BI and visualization tools (Domo, Tableau, Power BI), and modern AI technologies.

Compensation & Benefits:

The salary range for this role is $136,753 - $218,803 per year. This role is eligible for an annual bonus opportunity. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

For more information about benefit offerings, please visit our careers page: https://www.myconsumers.org/about/what-we-do/careers

About CCU:

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union has $4.6 billion in assets and serves more than 285,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. We’ve been recognized as a Great Place to Work®, and we’re committed to growing both our business and our people. To learn more, visit myconsumers.org

Equal Opportunity Employer:

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at: HR_Dept@myconsumers.org or 877-275-2228.