Customer Service Representative (Work From… at Consumer… · Remote

Summary: Consumer Cellular is a wireless provider focused on serving Americans 50 and older. They are seeking a Customer Service Representative to provide exceptional service, troubleshoot technology issues, and maintain organization while working remotely.

Responsibilities:
- You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. On average you will take about 4+ calls per hour from our customers across the USA
- When it comes to explaining cellular phones, billing, or answering general questions from our customers, you are the expert. Not only are you able to answer questions, but you are the solution! Customers may need help with basic phone functions, but this role also includes more detailed troubleshooting that requires you to navigate multiple screens and systems at the same time while walking a customer through step-by-step instructions. Some of the areas you could assist with include changing a SIM card, downloading apps, adding contacts, or helping customers work through more complex device or service issues
- This role requires you to be at your best throughout your entire shift. Since you are working from home, you will have to be self-motivated and committed to being available and present for our customers during your shift except for your assigned breaks and lunch. You will need to have a quiet, distraction-free workplace and the ability to stay organized while using multiple systems at once. Two monitors are necessary for this role to help with navigation, troubleshooting, and supporting customers efficiently
- We win, we celebrate, we laugh, we appreciate and respect each other as professionals and teammates. This is part of the secret sauce of Consumer Cellular. This means we work collaboratively and appreciate each others’ differences, strengths, and talents

Required Qualifications:
- A high school diploma or equivalent is required
- At least 6 months of customer service experience
- Basic computer skills (general typing, use of common software applications, and ability to navigate the internet)
- Internet Connection – You will need to have at least an upload speed of 20 MBPS and a download speed of 100 MBPS
- Distraction-Free Workplace – You will need to provide an office setting in your home
- Location – While you work from home, you must be within 50 miles of a CCI facility

Preferred Qualifications:
- Remote customer service experience preferred

Required Skills: Technology Troubleshooting, Internet Navigation, Use of Common Software Applications, Friendly Attitude

Benefits: Fully remote positions, We provide the equipment, training, and culture to make you a world-class Virtual Customer Representative, Flexibility in Schedule – full-time, part-time, and split-shift options, Opportunity to earn shift differentials for evening and weekend hours worked, Save on gas and lunches out!, Career Growth – freedom to self-promote through meeting and maintaining your metrics, Paid Training – Full-time, 5-week training that is 100% paid!, Dynamite Benefits – Benefits to cover all your needs and at affordable rates, Benefits to cover all your needs and at affordable rates (how does $25/paycheck sound?), Reside within 50 miles of our Louisville center (remote requirement), We provide an internet-connected work setup? (internet speed requirement), Two monitors are necessary for this role (work requirement)