Customer Operations Specialist at Constellation in New York, NY

Summary: Constellation is a cutting-edge AI solution company specializing in marketing technology and data intelligence. They are seeking a Customer Operations Specialist to support the Customer Success team in managing client relationships, executing deliverables, and ensuring a top-notch customer experience. Responsibilities: - Supporting Customer Success Specialists & Managers with existing client relationships to help execute client deliverables - Create the best SaaS and Managed Service customer experience across onboarding, support and account management - Manage projects & campaigns from start to finish, ensuring timely and effective turnaround of deliverables - Assist the Sales Team with proposals and new business initiatives - Support Customer Success Specialists & Managers to ensure retention and growth of Constellation current clientele - Ability to work as part of a team in a fast-paced environment with excellent organizational and multi-tasking skills to manage multiple projects and tasks effectively with flawless client–centric focus - Regular, dependable attendance and punctuality - Willing and able to travel for in-person meetings with clients as needed - Demonstrate proactive approaches to problem-solving and emotional maturity. Strong attention to detail and time management are essential - Able to construct and execute client contracts and proposals - Great attitude and team spirit (willing to work hard in a startup environment) - Strong interpersonal skills Required Qualifications: - Bachelor's degree (in Communications, Marketing or a related field preferred) - 0-2 years experience in a digital marketing, client-facing role - Experience with Facebook Ads Manager, Search Engine Marketing, Social Recommendations/Optimizations and SaaS technologies - Ability to work as part of a team in a fast-paced environment with excellent organizational and multi-tasking skills to manage multiple projects and tasks effectively with flawless client–centric focus - Regular, dependable attendance and punctuality - Willing and able to travel for in-person meetings with clients as needed - Demonstrate proactive approaches to problem-solving and emotional maturity - Strong attention to detail and time management are essential - Able to construct and execute client contracts and proposals - Great attitude and team spirit (willing to work hard in a startup environment) - Strong interpersonal skills Required Skills: Customer Success, Digital Marketing, Project Management Important Skills: Facebook Ads Manager, SaaS Technologies Benefits: Comprehensive Healthcare, Dental, and Vision coverage, Flexible PTO, Hybrid work environment, Casual in office dress code, Competitive 401k plan with company match, Commuter and Parking Benefits, Paid Family Leave, Catered lunches & free snacks and beverages, Wellness programs and other employee perks