Conscientia Corporation→
L2 Support Tech Deskside Support at Conscientia… · Saline…
Mid LevelOn-siteContractSaline Township, MI
Skills
windows 7pc imagingremote control toolsmicrosoft office 2010microsoft office 2016lyncadobe acrobatie8ie9active directorytcp/ipdnsdhcpsccmcisco voipremedybilingual (english/japanese)written communicationverbal communicationteamworkproblem solvingcustomer servicereliabilitytime managementself-motivationcontinuous improvement
Job Description
Job Description
Description:
- Experienced Technician responsible for client-side PC Support including the troubleshooting& break/fix of PC hardware, software, network connectivity, account management, printing/plotting, coordination & support of video conferences and special events/meetings. Also responsible for on-going operational support of Windows 7 as well as special assignments/projects as business dictates.
- Experience with administration of mobile devices (iPhone, Android, iPad)
Qualifications
Requirements:
- In-depth knowledge of Windows 7 support & technical troubleshooting skills
- BI-LINGUAL (ENGLISH/JAPANESE)
- Working knowledge/experience of PC imaging and remote control support tools
- Knowledge of all Microsoft Office 2010 / 2016 applications and other standard office environment software including Lync, Adobe Acrobat, IE8/IE9, etc.
- Audio/Visual experience, as well as, Polycom video conference support and use of audio and web-sharing technology
- Working knowledge of Active Directory, TCP/IP, DNS, DHCP, SCCM
- Ability to perform basic Move/Add/Change work for Cisco VoIP telephones
- Excellent written and verbal business communication skills with ability to concisely communicate issues to management, users and peers with diverse backgrounds and cultures
- Large team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processes
- Ability to follow & enforce established processes and security guidelines and effectively communicate them to users
- Ensure exceptional customer service & support with prompt problem resolution, ticket management and follow-up with users
- Candidate must be reliable, on-time and able to complete tasks by target dates
- Maintain a professional work ethic & demeanor
- Experience using Remedy or equivalent incident/request/change/problem management system
- Excellent organization & time management skills
- Candidate must be self-motivated, driven to learn with a focus on continuous improvement
- Ability to lift boxes containing computer equipment
Additional Information
All your information will be kept confidential according to EEO guidelines.